About this opportunity
Charlotte, NC (Hybrid) | Full-time
SuperKey is an AI-native P&C brokerage focused exclusively on community association master policies. We serve 3,000+ associations across 12 states with licenses in 48 states. We're growing fast, and we need an experienced service leader to build the organization that scales with us.
The role
You'll own how SuperKey services its book: the team, the playbooks, the escalation paths, the metrics, and the tooling. We have working processes today, but nothing is sacred. You'll pressure-test how renewals, endorsements, COI delivery, claims advocacy, and board communication get done, improve what works, replace what doesn't, and then hire and lead the team that runs it. You'll work directly with the founders and our CTO to shape how AI fits into the service workflow.
What you'll own
• Build and lead the commercial lines service and account manage
ment team• Design service standards and workflows for renewals, mid-term changes, and claims
• Own retention and the service experience for our associations and management company partners
• Define the metrics that tell us whether service is working, and report on them
• Partner with product and engineering to replace manual work with systems
What we're looking for
• Active P&C license (
required)• 5+ years in commercial lines service or account management, agency or brokerage side
• A track record of driving change and building processes where none existed
• Entrepreneurial mindset: you'd rather build it than wait for it
• Community association or habitational experience is a strong plus
Compensation
We're building a service and account management team with roles ranging from $70,000 to $180,000 depending on level and experience, plus 401(k) and health benefits. This director role sits at the upper end of that range.
Benefits
We're building a service and account management team with roles ranging from $70,000 to $180,000 depending on level and experience, plus 401(k) and health benefits
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