Account Director

Founded in 2012, Invisible North is a female-owned creative marketing agency headquartered in NYC with global reach. We are a team of culturally fluent strategists, creatives, designers and producers pushing the limits of possibility. Together we champion creativity and build thoughtful experiences and content that solve business problems and bring brands to life.

We are looking for an Account Director based in our NYC office to lead strategy and orchestration of execution for our client's brands while building plans and execution that deliver on brand growth KPI’s. The Account Director will also lead day-to-day functions of client service management and brand strategy with a focus on managing the brand and client side-by-side, all while maintaining agency responsibilities of driving business growth, revenue growth, program and team profitability, team development, operations and fiscal management.

Additionally, this role will positively contribute to making Invisible North’s culture an envy of the industry, a studio that turns out jaw dropping creative and design and does so by upholding an inclusive, flexible and giving work environment.

While our main office is located in DUMBO Brooklyn, we work as a distributed team with members reaching from Maine to LA, and everywhere in between. This position is full-time based in NYC, and we do require that part of your time be spent collaborating with the team in-person in our Brooklyn office.

Roles + Responsibilities

Leadership

• Sets the bar by leading diplomatically with confidence and handling stressful situations with self-awareness and a calm, balanced demeanor that touches every level of the organization
• Provides mentorship
• Acts as a talent champion
• Drives and supports change management in a positive, efficient manner

Client Relationships

• Key partner able to manage and make recommendations to a high volume of complex, multiple clients
• Seeks opportunities in the marketplace to gather information from various channels and stakeholders to develop comprehensive plans
• Utilizes knowledge of industry landscape and clients business to establish long-term objectives with clients, producing business models that drive our competitive advantage through innovation
• Ownership in delivering robust ROI presentations to clients that links to their business strategy

Fiscal Management

• Manages a large volume of business with multiple clients; accountable for revenue targets, EBITA and financial margins for BU
• Shares responsibility for resource management and business targets
• Supports creation of fiscal plans for BU & Clients
• Develops OGSM content

Business Development

• Responsible for new business growth and individual growth targets
• Develops a pipeline of potential new business through networking and external resources
• Strategic development for RFPs of new and existing clients

Operations

• Leadership with shared services to identify and find solutions for opportunities to minimize business disruptions and streamline processes
• Supports developing resourcing plans within the Business Unit; oversee multiple clients with a strategic lens which results in substantial pay-off
• Increases financial acumen by taking responsibility for fiscal plans by client while being exposed to large amounts of financial details including Margins, etc.
• Development of playbooks and best practices to implement in field
• Mitigation of risk and liability of the organization as a whole

Skills + Qualifications

• Must have a minimum of 8-10 years of account management, client service and/or management experience
• Based in NYC and able to work in the office
• Experience working with wellness-focused clients and brands is a plus. Please highlight any relevant experience in your application.
• Proven presentation and deck writing, and developing skills
• Ability to lead logistical and strategic RFP’s
• Experience and ability to build complex program budgets and manage both out-of-pocket spends as well as agency time
• Ability to manage cross-functional teams (ie. Creative, insights, production) and change communication style based on which team
• Experience in managing a team of direct and indirect reports with exposure to conflict management
• Balanced with confidence and being self-aware to approach audiences both informally and in formal presentations
• Able to travel to project locations and the IN Office as needed
• Availability to work occasional weekends and evenings as needed for specific projects (and to be made up with compensatory time off)

You Are

• Resilient – to voice and fight for what is best for the brand growth and the agency
• Passionate - to grow the brand as much as the brand’s own managers
• Highly Organized – with the ability to take in large amounts of information, process information and distill it into a thoughtful action plan for the client
• Strategic – with the ability to formulate strategic marketing recommendations that is best for the brand and is confident in those recommendations to able to write and share with brand and leadership
• Orchestrator – with the ability to think from the end deliverable and and bring together a holistic plan across both program and annual plans
• Calm Demeanor - able to process and maintain simplicity in a quickly changing environment
• Innovative - able to recommend creative solutions and suggestions while planning or in the moment
• Direct and Fair – that provides team to lean on leader to steer the ship; can look at issues and develop ways to better process or situation
• Problem Solver – with the ability to foresee potential issues and be prepared with creative solves as well as think quickly to solve problems that come up without pre-planning

Compensation

Full Time salary: $120,000 - $150,000 / yr

*This is not a guarantee of compensation or salary, the final offer amount may vary based on factors including but not limited to experience and geographic location.

Benefits

• Unlimited Paid Time Off (PTO)
• Paid parental leave
• Premium medical, dental and vision plans
• 401(K) savings plan with match among other benefits
• Our Health Benefits Program includes 24/7 virtual care, Flexible Spending Accounts, and online mental health therapy
• Commuter benefits, long-term disability insurance, life and AD&D insurance and supplemental life insurance
• A flexible remote/hybrid working model, with open access to IN’s Brooklyn office (DUMBO)
• Half-day Summer Fridays
• Company sponsored internal events, workshops, summits, and learning & development

At IN, we acknowledge that in order to be a forward-thinking, culture-led agency, we must actively foster and uplift a multitude of perspectives, backgrounds, and ways of thinking within our team. We seek to work with those who are a culture add, not just a culture fit. We believe that the best ideas come from authenticity and that the unique passions, identities, and points of view of our team are what make us All IN.

IN is WBENC certified.