New Jersey Account Manager

Must Live in NJ to Apply

Applicants who do not reside in these states will not be considered.

Job Description

Note: This position requires you to live in NJ to service our clients and be able to travel to school districts 50-60% of the time.

LinkIt! is seeking passionate and driven Account Managers to join our growing team. You’ll play a pivotal role in ensuring the successful implementation and adoption of our innovative solutions across schools and districts along with retention and upsell/cross sell motion for our districts. This position involves close collaboration with sales, customer success managers, solution center and technical support, and product teams to deliver exceptional customer experiences through both in-person and virtual interactions.

Company Description

LinkIt is a market leader providing data warehousing, analytics, assessment, and MTSS solutions for K-12 schools. We help schools streamline the collection, management, and analysis of student performance data to improve academic achievement, save time, and increase overall productivity.

Specifically, the company’s data warehouse and assessment platform enable schools to store and analyze both third-party and locally developed data across all grade levels and subject areas. LinkIt also provides custom analytical services to help schools better understand their data for more effective decision-making and action planning, as well as a library of assessment content for local data capture. Lastly, our MTSS solution helps schools optimize workflows to create individualized learning plans for students, and our consulting team of subject-matter experts ensures schools implement these best practices with fidelity.

At LinkIt, we come to work every day knowing that our work has a direct impact on students, teachers, and their ability to succeed. While we differentiate our products through their comprehensiveness, ease of use, and innovation, our unique value proposition is our relentless focus on customer service and support. For more about us, please visit linkit.com.

For more about us, please visit linkit.com.

Primary Responsibilities

Account Management

• Manage day-to-day client communication.
• Develop and execute implementation planning.
• Interact with the technical support team and maintain accurate, up-to-date client profiles in Salesforce to ensure transparency and organization.
• Oversee customer relationship management
• Resolve client issues and concerns in a timely and professional manner.
• Monitor and track customer project progress.
• Identify opportunities to expand product utilization among new stakeholders within client organizations.
• Proactively identify new product opportunities based on expressed customer needs and market trends.
• Ensure and grow client retention rates.
• Manage the client renewal process.

Product Training

• Facilitate comprehensive onsite and/or web-based training sessions and workshops.
• Develop professional development materials to support and enhance client implementation.

Data Analysis and Consultation

• Interpret and deliver both standard online reports and customized analytical reports.

Requirements

• Bachelor’s or Master’s degree and at least 5+ years of experience in teaching, coaching teachers, planning/leading/providing professional development, and/or educational leadership. Preference will be given to candidates with significant assessment knowledge, expertise utilizing data to inform and monitor teaching and leadership decisions, and/or account management at another K-12 company.
• Fluency with using educational technology tools.
• Demonstrated proficiency in analyzing, discussing, and applying data with educators and school/district administrators.
• Proven capability to guide conversations toward optimal outcomes.
• Strategic and proactive engagement with diverse stakeholder groups.
• Aptitude for expanding and enhancing the efficacy of existing partner districts’ product and service utilization.
• Exceptional time management and organizational skills, with the ability to prioritize and manage multiple concurrent tasks.
• Excellent written and verbal communication, as well as superior interpersonal skills.
• Ability to excel both independently and as a collaborative member of diverse cross-functional teams.
• Thrives in a time-sensitive, collaborative, entrepreneurial, and rapidly evolving professional setting.
• Highly energetic, committed, and ambitious self-starter.
• Final candidates will be requested to submit a writing sample and/or relevant portfolio artifacts.

Position information

• Start Date: Immediately
• Compensation: $80,000-$110,000 based on experience
• Additional compensation
• Commission on renewals
• Annual bonus based on company/individual performance
• Benefits such as vacation, holiday pay and health insurance.
• Location: Headquartered in New York City, but work remotely from home/available to travel 3-5 days per week to partner districts within a geographically assigned territory, with the potential to work with districts across multiple states. Preferred locations of New Jersey.

Contact

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