Director - Client Services

Modis is seeking a Director - Client Services for a Contract job with a client in New York NY 10286 (4 days hybrid). Ideally looking for applicants with a solid background in banking or financial industry.

Rate Range: $95/hour to $100/hour; The rate may be negotiable based on experience.

Director - Client Services job responsibilities include:

• 12-15+ years of experience in client service, client relationship management, account management, service delivery, or operational leadership within financial services.
• Significant experience supporting managed accounts, wealth management, investment operations, asset servicing, or related financial services businesses.
• Proven track record leading large client-facing organizations and developing senior leaders.
• Strong executive presence with experience interacting directly with C-suite stakeholders.
• Demonstrated success managing service organizations supporting institutional, retail, SMA, or wealth management clients.
• Experience overseeing service governance, escalations, client retention, and operational performance management.
• Exceptional communication, leadership, stakeholder management, and strategic planning skills.
• Ability to influence outcomes across multiple business functions and executive leadership teams.

Desired Qualifications:

• Provide strategic leadership and oversight for the Client Service organization, including SVPs, VPs, Senior Specialists, and Specialists.
• Establish team structure, coverage models, staffing plans, performance expectations, and development programs.
• Lead, coach, and mentor senior client service leaders to build a high-performing and scalable organization.
• Drive succession planning, talent development, and organizational growth initiatives.
• Foster a culture of accountability, collaboration, responsiveness, and client-focused execution.
• Own the overall client service strategy supporting Archer Managed Account Services clients.
• Maintain executive-level relationships with key strategic clients and industry partners.
• Partner with senior client stakeholders, including executive and C-suite leaders, to understand strategic objectives and evolving business needs.
• Ensure consistent delivery of high-quality service across all client segments and support models.
• Serve as the highest point of escalation for critical client concerns and service-related issues.
• Establish service governance frameworks, reporting standards, escalation procedures, and client engagement practices.
• Monitor client satisfaction, service performance, operational effectiveness, and key risk indicators across the portfolio.
• Review service trends and identify opportunities to improve responsiveness, consistency, scalability, and efficiency.
• Ensure alignment between client expectations and internal service delivery capabilities.
• Oversee executive business reviews, service reviews, and strategic governance meetings.
• Partner with Operations, Product, Technology, Implementation, Data Integration, and Client Coverage leadership teams.
• Advocate for client priorities and influence platform enhancements, technology improvements, and operational process changes.
• Support major client onboarding initiatives, platform migrations, and strategic business projects.
• Align organizational resources to meet client commitments and business objectives.
• Develop long-term service strategies that support business growth and client retention goals.
• Identify opportunities to improve service delivery through process optimization, automation, and technology enablement.
• Drive consistency in reporting, communication standards, governance practices, and operational controls.
• Establish measurable service metrics and performance indicators to monitor organizational success.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers

· San Francisco Fair Chance Ordinance