Salesforce Client Success Manager

Employment Type: Full-time

About JiLaSoan Technologies

JiLaSoan Technologies is a Raleigh-based technology partner that brings big-business technology to small businesses and nonprofits. We help clients align technology with their goals through technology strategy and planning, managed IT services and support, cloud implementations, and Salesforce consulting and development.

Our Salesforce practice helps nonprofits and businesses implement and get the most out of Salesforce to streamline their internal processes, and we stay on after launch with ongoing training so clients keep using it effectively for years to come. Unlike many IT providers, we don’t outsource our work. We build lasting relationships with our clients’ staff, guided by our mission: to empower organizations to utilize technology effectively to enhance and support their organization’s mission.

About the Role

We’re looking for a Salesforce Client Success Manager to be the main point of contact for a portfolio of our managed Salesforce clients. You’ll make sure each client gets real value from Salesforce: understanding their goals, keeping their Salesforce organization running smoothly, driving adoption, and turning their needs into clear priorities. This role sits at the center of our client relationships and works closely with the rest of our CRM team and leadership.

What You’ll Do

• Own relationships with a portfolio of Salesforce clients as their primary point of contact and trusted advisor
• Lead regular check-ins to review ongoing projects, org health, and roadmap priorities
• Learn each client’s goals and translate them into clear requirements and priorities for our Salesforce administrators and developers
• Monitor case volume, due dates, allocated hours, and client satisfaction, and step in early when issues come up
• Drive Salesforce adoption through training sessions, user guides, and best-practice recommendations
• Track contract hours and scope, and flag opportunities where additional services would help a client
• Guide new clients through onboarding, from kickoff to handoff into ongoing support
• Support renewal and expansion conversations alongside leadership
• Stay current on Salesforce releases and AI features and help clients see where they fit

What We’re Looking For

Required

• 2+ years in client success, account management, or consulting, ideally in Salesforce, SaaS, or IT services
• Strong communication skills and the ability to explain technical topics to non-technical stakeholders
• Highly organized and able to manage multiple clients, priorities, and deadlines at once
• Able to work in the office at least 4 days per week

Nice to Have

• Hands-on Salesforce experience, with a Salesforce Administrator certification or the ability to earn one within your first 6 months
• Experience with Nonprofit Cloud or NPSP
• Experience at a consulting firm or managed services provider
• Additional Salesforce certifications (e.g., Platform App Builder, Nonprofit Cloud Consultant)
• Interest in the nonprofit sector or mission-driven work

What We Offer

• Meaningful work helping nonprofits and businesses get more from their technology
• Support and time for Salesforce certifications and ongoing professional development
• A collaborative team that builds long-term relationships with clients instead of outsourcing work
• Health, dental, and vision insurance, with JiLaSoan covering a portion of premiums
• 20 days of PTO per year at start and 9 paid holidays
• Paid parental leave after one year of service