Client Partner

IRIS Software Inc. is seeking a talented Client Partner – Manufacturing Domain to lead and strengthen client relationships in Raleigh, North Carolina.

The Client Partner will be responsible for driving rapid business growth within assigned accounts, with a strong focus on expanding revenue and profitability. This role will own the overall account P&L, including both top-line growth and bottom-line performance, while developing and executing strategies to achieve targeted business outcomes.

Key Responsibilities

• Manage client relationships at one or more accounts with a clear focus on creating a top-notch client experience
• Customize industry prevalent engagement models to suit client requirements and delivers engagements on a multi-year roadmap. These include staff augmentation, managed capacity, managed services and business/ IT outcome-based models
• Creates opportunities to engage with client stakeholders in domain and technology specific dialogue to promote IRIS’ business interests and image as a thought leader
• Develop and execute an account plan to grow the relationship footprint and create new opportunities to best position IRIS in a competitive landscape
• Engineer deals and run the sales cycle by guiding the presales/ delivery teams
• Manage and lead the IRIS team at the customer location
• Update the management on a frequent basis on the potential risks/ issues and opportunities in an account
• Handle escalations and negotiate with the customers, as required
• Practices a disciplined approach to forecast revenue every month and manage profitability of the account(s)
• Leads the consulting and delivery teams through client environments and aligns their conduct and activities to promote IRIS’ business interests

Required Skills and Experience

• Must have experience in managing IT engagements with clients in the industry for at least five years
• Background and acumen to understand client’s business, strategy and to keep up with industry trends such as regulatory imperatives
• Track record of managing and growing accounts
• Excellent written and oral communication skills with an ability to make effective presentations
• People-person with an innate ability to develop relationships at all levels of the client organization and maintain them on a longer term
• Ability to perform the role of a “trusted” advisor
• Understands nuances of the onsite-offshore delivery models and effectively partners with offshore counterparts.