Associate Director, Ecommerce -Digital Shelf

Stella Rising is the leading marketing and media agency for spirited, high-growth consumer brands and service companies.

As Associate Director, Ecommerce - Digital Shelf you will manage the strategy and day-to-day account management tactics that drive brand awareness, customer engagement, and sales across the retail landscape. You are a blend of strategist, analyst, and retail expert. You will leverage your deep understanding of the industry to develop data-driven account strategies that achieve client goals. Success in this role will showcase your developing leadership skills and ability to foster a collaborative team environment, providing guidance, mentorship, and support to junior members of the account team. While we are a virtual company, this position requires in person for client, company, and industry events. The ideal candidate will be located in the NY Metropolitan area.

Regular responsibilities but are not limited to:

• Manage multiple client relationships including strategy, execution, reporting and leading client presentations (decks and speaking on calls).
• Work closely with designated client leads to ensure seamless collaboration, execution, and communication ensuring account strategies align with holistic key goals and objectives (80%+ of your time should be dedicated towards your clients and client teams)
• Own end-to-end strategy and execution account strategies (focused on Amazon 1P and 3P marketplaces) that align with business goals, target audience insights, and industry trends and best practices by conducting keyword research, competitive analysis, analysis of historic performance, as well as any other analysis that are relevant to the client’s business.
• Apply and advance account management best practices to ensure all appropriate opportunities for clients are being utilized, including but not limited to: Coupons, Subscribe & Save, Virtual Bundles, A/B Testing, Image uploads, Amazon Posts, Customer Engagement, Brand Tailored Promotions, Review Generation (including Vine).
• Proactively propose innovative strategies to enhance account effectiveness and drive business results.
• Develop monthly and annual recommendations/projections designed to achieve the client’s goals.
• Ensure ecommerce PDPs are “retail ready,” including the oversight and implementation of PDP Copy, A+ Content, and Brand Stores.
• Track key performance metrics daily and generate regular performance reports, including competitive category analysis/scorecards, and identify meaningful/actionable insights, highlighting successes and areas of opportunity, adjusting campaign strategies, promotions, and other parameters to drive continuous improvement.
• Cultivate and maintain strong, collaborative relationships with retail partners to ensure seamless account management, proactive issue resolution, and the achievement of mutual goals (increased sales, brand visibility, etc.).
• Conduct Daily store walks, MTD tracking, catalog reviews for account suppressions & policy violation.
• Manage & forecast inventory.
• Participate in the onboarding, training, and growth of junior-level team members.
• Complete Amazon certifications, including Amazon Ads Advanced Retail Certification, Sponsored Ads Certification, Amazon Video Ads Certification, and Amazon DSP Certification.
• Stay abreast of industry trends and new features/promotions as they are released across the various retail marketplace platforms.
• Contribute to agency thought leadership via blog articles, white papers, and/or case studies.
• Attend industry conferences and webinars.

Required Skills and Qualifications

• Proven track record of managing successful retail accounts and delivering ecommerce revenue growth.
• Excellent written and verbal communication skills, with the ability to present ideas clearly and concisely and lead client facing calls.
• Proactive approach to client management and communication.
• Ability to collaborate as a team as well as work autonomously.
• Strong critical thinking skills with the ability to solve client concerns.
• Strong project management and organizational skills with high attention to detail.
• Financial acumen to manage budgets and identify growth opportunities.
• Advanced proficiency in retail marketplaces (Amazon Vendor Central & Amazon Seller Central)
• Proficiency in retail tools (e.g., Keepa, Feedback Five, Helium10, Jungle Scout)
• Advanced proficiency in Microsoft Suite (Excel, Word, PowerPoint, Outlook, Teams)
• Proficiency with project management software a plus (e.g., Asana)

Stella Rising is a women-led company that prizes diversity, creativity, hard work and intelligence, while keeping warmth, balance and human understanding at the core of our values. Named as an Ad Age Best Workplace and an Inc. Best Workplace for five consecutive years, the company fosters an energetic and collaborative work environment where employees come first. In addition to surprising and delighting our team, we offer an environment where employee learning and recognition is prioritized. We take care of our team through a highly competitive benefits package that includes health, vision, dental, life insurance, a 401k with company match, wellness and technology reimbursements, home office setup support, over 8 weeks of PTO, plus Summer Fridays. If this sounds like the right opportunity for you, we would love to hear from you.

Due to the volume of candidates, we will only contact qualified candidates. THIS COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER.

Salary Range: $110,000 - $130,000