CX & Partnerships Assistant

Tend is a founder-led women's health brand making soft-baked, whole-food prenatal nutrition bars: real-food vitamins for pregnancy (and beyond), created by a PhD nutrition scientist. We're small, growing fast, and building something people genuinely love.

We're looking for a sharp, warm, quick-thinking person to be the voice of Tend to our customers and a right hand across the business. You'll own our customer experience day to day, and help with the brand, operations, and partnership work that keeps a growing company moving. This is a unique opportunity for someone early in their career who wants to learn how a brand really gets built – working directly with the founders.

Customer Experience (~55%)

• Own the customer inbox — respond to every customer across email and social with warmth, accuracy, and speed, in our voice
• Make the judgment calls: decide how to resolve most customer issues on your own, and know when to escalate
• Own our CX quality — response time, satisfaction, and the tone that makes people love us
• Build and improve our library of saved responses and common answers
• Navigate Shopify, subscriptions (Stay.ai), and fulfillment back-end for order history and status
• Spot patterns and flag them upstream

Partnerships, Packages & Operations (~45%)

• Pack and ship influencer packages — including a handwritten note — and the occasional customer package.
• Support our creator and affiliate relationships — keeping our confirmed partners and Women's-launch creators on track (outreach, follow-up, tracking in Airtable, Refersion, Trybe). Focused and high-quality, not high-volume.
• Do quick, sharp research when we need to make a decision — competitors, partners, ingredients, trends — and come back with a point of view, not just links
• Keep our systems and trackers organized and current
• Pitch in on brand, content, and launch projects as they come up

You'll thrive here if you're:

• Quick — you think on your feet, learn fast, and don't need everything spelled out
• Warm and expressive — people feel taken care of when they hear from you, and it comes through in your writing
• Self-directed — you see what needs doing and do it, then loop us in; you'd rather bring a draft than ask what to say
• Resourceful — when you don't know something, you go find out
• Organized and genuinely detail-oriented
• Excited about women's health, wellness, and building a brand from the ground up

Nice to have: experience with CX tools, Shopify, or Airtable; an eye for design; a background or interest in nutrition, public health, or wellness.

Logistics

• Part-time, ~10–15 hours/week to start, with room to grow
• Must be LA-based, with a flexible mix of working from and occasional time in person
• $23–25/hour depending on experience
• A change to learn how a growing brand is built from the inside, with room to take on more as you show what you’re great at.