Client Services Executive

Client Services Executive (Sales) - Helping changes lives one call at time

About the role

The Spiggle Law Firm is seeking a driven, people-first Client Services Executive (CSE) to serve on the front line of our growth engine. You will engage prospective clients, guide them through our intake and consultation process, and ensure that every interaction reflects our firm’s values. This is a sales role focused on qualifying leads, setting consultations, and moving qualified prospects to the next step with clarity and confidence. Communicating with compassion and empathy is vitality important within the role. 

This position does not involve giving legal advice. However, having a foundational understanding of employment law is required. The firm will provide guidance and support in this area throughout the onboarding process. 

Key responsibilities

• Engage inbound prospects by phone, email, text, and video; listen deeply, build rapport, and understand needs.
• Educate prospects on our services, fee structures, and process (without providing legal advice).
• Qualify leads using structured criteria and schedule attorney consultations.
• Own pipeline follow-up with prompt, thoughtful touchpoints that convert interest into action.
• Track activity and outcomes in our CRM; report on conversion metrics and insights.
• Partner with attorneys, marketing, and operations to continuously improve the client journey.
• Represent the firm with professionalism, empathy, and urgency.

Qualifications

• Proven success in consultative sales, intake, or client-facing roles with measurable conversion results.
• Exceptional communication skills that are clear, concise, and empathetic.
• Strong process discipline, including organized pipelines, prompt follow-ups, and accurate data entry.
• Comfort handling sensitive situations with discretion and maturity.
• Proficiency with CRM tools and modern communication platforms.
• 2+ years of sale experience

Education: Bachelor’s degree is preferred but not required. 

Compensation and paid time off

• Total compensation: $90,000 base, with additional sales incentives.
• Upside: Higher compensation is possible after the first year based on performance.
• Time off: Three (3) weeks of paid vacation plus 10 federal holidays per year.

Important

• This is a sales position in a law-firm setting and does not involve giving legal advice.

CSE applicant [Last Name, First Name]

Please include:

• Your résumé
• A cover letter (no more than 750 words) that demonstrates familiarity with The Spiggle Law Firm and explains why you are an excellent fit for the CSE role; include the product (or service) you sold in your last position and note your conversion rate (for example, lead to consultation, consultation to retained, or a comparable metric).

About The Spiggle Law Firm

The Spiggle Law Firm is a nationally recognized, employee-side employment law firm committed to helping people navigate some of the most challenging moments of their professional lives. We value integrity, clarity, and tenacious client service, and we are growing.

The Spiggle Law Firm is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

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