Multi Location Leader

Oceana Coffee is hiring a Multi Location Leader to guide our café teams across 3–4 locations (Tequesta, Lake Park, Palm Beach Gardens), including our drive-through. This is a hands-on leadership role reporting directly to Ownership, and it involves regular travel between all of our cafés.

ABOUT THE ROLE

Our award-winning coffee and fresh, healthy food deserve service to match. Warm, attentive service is what brings guests back. As Multi Location Leader, you’ll create a consistently excellent guest experience while growing sales and profitability across our cafés.

You’ll be the culture keeper and cheerleader for our teams. You’ll turn our standards into daily habits through coaching, recognition, and follow-through. You’ll lead our daily 6:50 AM meeting connecting all locations, develop our Team Leads, and work alongside baristas during our busiest hours, while staying accountable for how each location performs.

WHAT YOU’LL DO

Guest Experience

• Model warm, prompt greetings and attentive service, and coach the team to deliver an amazing experience on every visit
• Maintain consistent standards for beverages, food quality, presentation, cleanliness, and service across our cafés and drive-through
• Work the floor during peak hours (7:00–11:00 AM), stepping in on bar or as an extra set of hands
• Resolve guest concerns quickly, coach the team on service recovery, and share recurring issues with Ownership
• Visit every location multiple times a week to observe, coach in the moment, and follow up with Team Leads

Team Leadership

• Prepare and lead the 6:50 AM morning meeting across all locations, covering recognition, service standards, product or sales focus, daily goals, staffing, and operational updates
• Invite team input, assign clear owners and deadlines, and make sure follow-up happens
• Recognize great work, listen to concerns, and address issues respectfully
• Recruit, interview, onboard, train, and coach team members
• Develop Team Leads who can run consistent shifts and lead effective morning meetings
• Build schedules around trading patterns, peak demand, labor targets, and reliable coverage

Sales and Operations

• Set clear sales priorities for each location and coach product knowledge and thoughtful recommendations
• Review sales, transactions, average ticket, labor, and waste, and adjust staffing and execution as needed
• Keep promotions, menu information, pricing, and signage accurate and consistent
• Support off-site events and pop-ups, from prep and staffing through service and follow-up
• Meet monthly with Ownership to review results and agree on actions to improve sales and profitability

Systems and Accountability

• Oversee inventory, ordering, stock rotation, and transfers, verifying the counts Team Leads complete
• Oversee weekly tip reporting and cash drops for accuracy and timeliness
• Verify opening, closing, cleaning, food safety, equipment care, and required records, and escalate maintenance needs promptly
• Send Ownership a concise weekly update on sales, staffing, guest feedback, operations, and action items

HOW SUCCESS IS MEASURED

You and Ownership will set numerical targets together and review progress regularly, by location and across the group:

• Sales and profitability: sales against goals, average ticket, transactions, and labor and product costs
• Guest experience: service observations, order accuracy, guest feedback, and complaint resolution
• Team performance: staffing coverage, retention, training completion, and Team Lead development
• Morning meetings: delivered daily with clear priorities and completed follow-up actions
• Operational consistency: inventory, opening and closing checks, waste control, product availability, and service standards
• Accountability: weekly updates to Ownership and completion of agreed corrective actions

SCHEDULE

• Minimum 40 hours per week with an approximately 6:30 AM start
• Required daily 6:50 AM morning meeting and peak service presence from 7:00–11:00 AM
• Flexibility for coverage, weekends, and events as the business needs
• Reliable transportation and the ability to travel between all locations multiple times each week

WHAT YOU BRING

• Café, hospitality, or retail leadership experience (multi-location experience preferred)
• Ability to coach teams, manage schedules and inventory, and read sales and cost reports
• Strong barista and guest-service skills
• Clear communication and dependable follow-through
• A positive, steady presence during a busy service

Company Description Oceana Coffee Roasters is Palm Beach County’s first award-winning specialty-grade coffee roaster, dedicated to crafting high-quality coffee experiences since 2009. The company sources beans from the top 5% of coffee grown worldwide, focusing on single-origin selections from renowned regions. Through small-batch roasting led by a multi-award-winning roasting professional, Oceana Coffee consistently delivers rich, smooth, and complex flavor profiles. The team is committed to educating customers on coffee origin, brewing methods, storage, and tasting, ensuring every cup is enjoyed at its best. With a strong focus on quality, sustainability, and exceptional service, Oceana Coffee positions itself as a partner in discovering outstanding coffees, one cup at a time.