Human Resources Specialist

Job Title: HR Operations Specialist

Location: West Palm Beach, FL

Job Type: Hybrid (3-4 days onsite every week)

Expected Pay Rate: $23 - $25/HR on W2

Application Deadline: Applications are accepted on an ongoing basis until the position is filled.

Position Summary

• We are seeking an experienced HR Operations Specialist to support U.S. HR Operations through a combination of high-volume Workday core HCM transaction processing (Tier 1), ServiceNow case management, and complex Tier 2/Tier 3 employee support.
• This role is responsible for executing employee lifecycle transactions, resolving complex HR operational issues, investigating and driving resolution of escalated cases, and ensuring the accuracy and integrity of employee data across Workday and ServiceNow.
• The successful candidate will be highly detail-oriented, customer-focused, and comfortable working across multiple HR functional areas in a fast-paced environment.
• This is a hands-on operational role requiring strong Workday transaction processing experience, sound judgment, and the ability to independently manage a broad range of HR operational activities while partnering closely with Compensation, Benefits, Payroll, HR Technology, HR Business Partners, and other cross-functional stakeholders.

Required Qualifications

• 5+ years of progressive HR Operations experience supporting employee lifecycle processes.
• Hands-on experience processing HR transactions in Workday Core HCM.
• Demonstrated hands-on experience processing employee lifecycle transactions in Workday Core HCM with the ability to quickly learn additional HR operational processes and transaction types.
• Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform.
• Strong understanding of employee lifecycle processes, HR operations, and Workday business processes including processing employee job changes and other advanced Workday Core HCM transactions.
• Experience supporting compensation-related transactions and employee data management.

Preferred Qualifications

• Experience supporting Tier 2 and Tier 3 HR Operations.
• Experience supporting U.S. HR Operations within a large, complex organization.
• Experience supporting multiple areas of HR Operations, including compensation administration, organizational changes, employee lifecycle transactions, and HR case management.
• Candidates are not expected to have experience across every operational process; strong foundational HR Operations and Workday Core HCM experience with the ability to learn is highly valued.
• Experience partnering with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.
• Experience participating in Workday testing, production releases, UAT, or operational deployments.
• Experience supporting continuous improvement, process optimization, and operational excellence initiatives.

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Equal Employment Opportunity

NLB Services is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law.

Reasonable Accommodation

NLB Services provides reasonable accommodations during the recruitment process as required by law. Applicants requiring an accommodation due to a disability, pregnancy-related limitation, or sincerely held religious belief, practice or observance may contact their recruiter or email notifications@nlbservices.com.

Benefits

Based on employment status and assignment, eligible employees may receive benefits, such as Medical, Dental and Vision Insurance, Health Insurance, Disability Insurance, etc. Eligibility and benefit terms vary by assignment.

Other Important Terms

Applicants must be legally authorized to work in the United States.

Any employment offer may be contingent upon job-related screening, employment eligibility verification and other requirements permitted by applicable law.

Following a conditional offer of employment, candidates may be required to complete job-related background screening, which may include criminal history checks and/or drug testing, as applicable and permitted by federal, state, and local law.