Operations Manager

About Chekhub

Chekhub builds operations software for data centers and other mission-critical infrastructure. Frontline teams use our platform to run procedures, maintenance, rounds, and change control with clarity and precision. We’re a growing B2B SaaS company headquartered in Raleigh, and we’re building the internal operations to match the pace of our customer growth.

About the Role

We’re hiring an Operations Manager to keep the business running smoothly as we scale. You’ll own day-to-day business operations, including people operations, contracts, vendors, and finance coordination. You’ll also improve the processes behind them so they hold up as the team grows. You’ll report directly to the CEO and work closely with leadership on company priorities. This is a hands-on generalist role for someone who likes ownership, notices what needs fixing, and stays organized when priorities shift quickly.

This is an in-office role in Raleigh.

What You’ll Do

• Run people operations through our HR platform: onboarding and offboarding, benefits administration, employment documentation, and policy upkeep
• Coordinate with our security team on new-hire access provisioning, policy acknowledgments, and offboarding access removal
• Coordinate hiring logistics with leadership and keep improving our onboarding program so new hires get productive quickly
• Manage vendor and employment agreements, from drafting and redlines through signature and recordkeeping
• Own vendor and software relationships: track licenses and spend, manage renewals, and evaluate new tools
• Partner with accounting on vendor payments, invoicing, payroll, and budget tracking
• Partner with our customer operations lead on contracts, renewals, and escalations involving nonstandard terms
• Bring operational and customer input into product planning
• Document and improve internal processes so they scale without adding friction
• Lead internal projects across teams from planning through completion
• Manage the office and lead administrative staff

What You Bring

• 4+ years in business operations, ideally at a B2B SaaS company or startup
• Experience working directly with a CEO or senior leadership
• Generalist range: comfortable moving between people, contracts, vendors, and finance in the same week
• Hands-on HR administration experience, including onboarding, benefits, and employment documentation
• Comfort reading and managing contracts, including NDAs, MSAs, order forms, and vendor agreements
• Strong organization, clear writing, and sound judgment with confidential company, employee, and customer information
• Initiative: you spot what needs fixing, propose a plan, and follow through
• A steady approach: you make good calls with incomplete information and prefer direct feedback, both giving and receiving it
• Current residence in the Raleigh, NC area

Nice to Have

• Experience with a PEO or HR platform (TriNet, Rippling, Zenefits, or similar)
• Experience at a company with fewer than 50 employees
• Background in data center, facilities, or enterprise software
• PHR, SHRM-CP, PMP, or a similar certification
• Regular use of AI tools to work more efficiently

What We Offer

• 100% of employee health insurance premiums covered, with dependent coverage available
• Eligibility for stock options under our equity incentive plan
• Flexible, unlimited PTO
• Real ownership over how a growing SaaS company runs

Offer contingent on a background check.