Underwriting Manager

Job Description:

A property insurance organization is seeking an Underwriting Manager to oversee Personal Lines and Commercial Lines underwriting operations. This onsite position manages workflow, service, quality, productivity and performance while directly supervising Commercial Lines underwriting staff. The Underwriting Manager supports the Director of Underwriting with operational oversight, process improvements, underwriting guidance, regulatory requirements and departmental initiatives. Regular hours are Monday through Friday from 8:00 a.m. to 4:00 p.m., with flexibility as needed based on business responsibilities and operational needs.

Responsibilities:

• Manage and monitor Personal Lines and Commercial Lines underwriting operations, including workflow, service levels, quality, productivity and operational performance.
• Directly supervise, coach, develop and evaluate assigned underwriting staff.
• Support the Director of Underwriting with priority setting, resource allocation, staffing evaluations and departmental risk management.
• Serve as a management-level escalation point for complex underwriting and operational matters within assigned authority.
• Promote consistent underwriting decisions and compliance with policies, procedures, guidelines, manuals, rating rules and regulatory requirements.
• Collaborate with quality assurance and Personal Lines leadership to identify trends and implement coaching, training and process improvements.
• Support the selection, onboarding, performance management, training, coaching and development of underwriting staff.
• Assist with developing, reviewing, documenting and implementing underwriting policies, procedures, guidelines, manuals and standard operating procedures.
• Run underwriting and operational reports and analyze data to identify trends, measure performance and support management decisions.
• Identify and recommend improvements to workflow, controls, efficiency, consistency, service and producer experience.
• Support underwriting initiatives, products, system changes and regulatory requirements while leading assigned departmental or cross-functional projects.
• Provide timely observations, reports and recommendations regarding operational, quality and risk information.

Requirements:

• Bachelor's degree in business, insurance, risk management or a related field
• 7+ years of progressively responsible property insurance underwriting experience
• 3+ years of supervisory, management or demonstrated leadership experience
• Strong knowledge of property insurance underwriting principles, policy forms, rating rules, guidelines, procedures and regulatory requirements across Personal Lines and Commercial Lines
• Microsoft Excel proficiency, including data organization, analysis and routine reporting
• Proficiency with Microsoft Office applications and applicable underwriting and policy administration systems
• Strong leadership, coaching, staff development, performance management, collaboration and communication skills
• Strong analytical, critical-thinking, decision-making, problem-solving, organizational and project management skills
• Experience with both Personal Lines and Commercial Lines underwriting preferred
• Experience with underwriting quality assurance, training, process improvement or underwriting procedure development preferred
• Insurance industry education, certifications or professional designations preferred
• Property and Casualty insurance license preferred

Contact:

Erin Gamez

Senior Recruiter