Production Support Analyst

W2 CONTRACT

Onsite in Jersey city, NJ

Production Support Engineer / Application Support Analyst

Summary:

Seeking a Production Support professional to support critical applications and operational dashboards. This role focuses on day-to-day application health monitoring, dashboard checks, high-level incident triage and resolution, and coordination across multiple technology and business partners. The ideal candidate is technically hands-on, comfortable troubleshooting in real time, and experienced in supporting production environments.

Key Responsibilities:

• Perform daily production support activities, including dashboard monitoring, application checks, and service health verification.

• Monitor system performance and availability; identify anomalies and initiate investigation and remediation.

• Provide high-level issue triage and resolution, including incident ownership, impact assessment, and escalation when needed.

• Troubleshoot and debug application issues using logs, SQL queries, and root cause investigation techniques.

• Support and monitor batch processing, including scheduling, failures, reruns, reconciliation, and dependency checks.

• Collaborate with multiple teams such as developers, infrastructure, database teams, upstream/downstream application teams, and business stakeholders to drive issue resolution and communication.

• Create and maintain runbooks, SOPs, and knowledge articles; contribute to continuous improvement of monitoring and support processes.

• Participate in post-incident reviews to document root causes, corrective actions, and preventive measures.

Required Qualifications

Experience:

• Experience in production support, application support, or operational support for enterprise systems.