White Glove/Executive Support Specialist

I have a full time opportunity for a VIP/Executive IT Support Engineer for one of our leading clients in Midtown Manhattan. In this role, you will respond to L2/L3 support tickets and reports in to the Director of IT Infrastructure. You will primarily support an executive team of 8 people (both Windows & MAC).

This role does come with a very generous base salary and employee benefits package!

This role is 4 days onsite and one remote.

Responsibilities

• Provide proactive and responsive L2/L3 support for executives and their assistants— Windows/macOS, iOS/Android, M365 (Outlook, Teams, OneDrive, SharePoint), and core line-of-business apps.
• Manage and troubleshoot Microsoft Outlook and related email services, including calendar delegation, mailbox permissions, synchronization issues, and integration with mobile devices.
• Proactively monitor and resolve email delivery issues, spam filtering, phishing alerts, and security-related incidents to ensure uninterrupted executive communication.
• Rapid incident triage, root-cause analysis, and resolution; escalate to engineering/security as needed.
• Maintain executive device fleet: laptops, tablets, phones, peripherals; perform imaging, updates, backups, encryption, and lifecycle management.
• Set up and support board meetings, town halls, and executive presentations (Teams/Zoom, conference room AV, microphones, cameras, switchers).
• Conduct pre-flight checks, live monitoring, and post-event debriefs; prepare contingency plans.
• Coordinate with Facilities/AV vendors for reliable, high-quality experience.
• Configure and manage mobile devices (MDM/Intune), hotspot connectivity, and secure remote access (VPN)
• Provide travel kits, adapters, and international connectivity support; create executive travel checklists.
• Uphold privileged access practices: MFA, conditional access, privileged account management, phishing awareness, and secure data handling.
• Support incident response activities for executive accounts/devices; ensure encryption, endpoint protection, and secure collaboration.
• Handle sensitive information with strict confidentiality.
• Coach executives and EAs on best practices in Outlook/Teams calendar delegation, meeting workflows, signature management, OneDrive/SharePoint rights, and file collaboration.
• Create concise quick-reference guides and one-pagers tailored to executive preferences.
• Maintain executive technology standards, runbooks, device inventories, and support documentation.
• Track SLAs/OLAs for executive tickets; provide regular status updates to leadership.
• Partner with infra/network/security teams on changes that may affect executive services; participate in change windows where needed.

Qualifications

• Solid experience providing executive/VIP support in a mid-to-large organization preferred, but open to 3-5 years of direct executive/VIP support experience and service orientation.
• Strong knowledge of Windows, macOS, iOS/Android, Microsoft 365, Exchange Online, Teams, SharePoint, OneDrive, and Microsoft Intune.
• Experience supporting conference room technologies, AV systems, Teams Rooms, Zoom Rooms, and executive presentations.
• Working knowledge of networking fundamentals (Wi-Fi, VPN), hardware, peripherals, and endpoint device management.
• Understanding of cybersecurity best practices, including MFA, Conditional Access, endpoint protection, encryption, phishing prevention, and secure collaboration.
• Microsoft, ITIL, or other relevant technical certifications are preferred.
• Strong executive/VIP support experience and a true white-glove service mindset
• Excellent communication and interpersonal skills
• Professional, patient, discreet and comfortable working directly with senior executives
• Strong general Windows, Mobile device, Outlook/Microsoft 365 and end-user troubleshooting experience
• Comfortable supporting executive meetings, conference rooms and presentations
• Strong problem-solving skills and, most importantly, ownership — if you don't know the answer, someone who is able to bring in the right resources until it is resolved
• Collaborative team player
• Ability to be onsite in NYC four days per week and responsive when executive needs arise