Information Technology Coordinator

Position Summary

The IT Coordinator is responsible for maintaining and supporting the organization’s technology infrastructure to ensure efficient and secure operations across a large-scale residential property management environment. This role manages hardware, software, networks, and system performance while leading key technology initiatives, including system upgrades and conversions. The IT Coordinator will play a critical role in ensuring reliability, security, and user support for all technology-related functions.

Essential Functions and Responsibilities

• Serve as Project Lead for the conversion from an in-house system to a more robust, enterprise-level software platform.
• Install, configure, and maintain computer hardware, operating systems, applications, and related equipment.
• Manage and monitor network servers, systems, and technology tools to ensure optimal performance.
• Set up and maintain user accounts, permissions, and workstations.
• Monitor system performance and proactively address issues to ensure continuous uptime.
• Troubleshoot system errors, outages, and technical issues, providing timely resolution.
• Implement and maintain security measures, including access controls, firewalls, and data backup/recovery systems.
• Perform regular system upgrades, patches, and updates to ensure systems remain current and secure.
• Maintain documentation of systems, configurations, and procedures.
• Train and support staff on new technologies, systems, and best practices.
• Collaborate with internal departments to identify technology needs and recommend solutions.
• Provide technical support and guidance to users with varying levels of technical expertise.
• Participate in special projects and technology initiatives as assigned.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience)
• Proven experience as a System Administrator, Network Administrator, or similar role
• Strong knowledge of network systems (LAN/WAN), servers, and database management
• Experience with system security, including intrusion detection, access controls, and data backup/recovery
• Familiarity with multiple operating systems and platforms (Windows, etc.)
• Experience with patch management and system upgrades
• Experience with Yardi preferred
• Professional certifications such as Microsoft Certified Systems Administrator (MCSA) or similar are a plus
• Strong troubleshooting and problem-solving skills with a resourceful mindset
• Excellent organizational and time-management abilities
• Strong communication skills with the ability to support non-technical users
• Ability to work independently and collaboratively in a team-oriented environment