Assistant Store Manager

We’re hiring an Assistant Shift Manager in Fort Collins, CO!🍦

This role requires 21+ years of age, 35+ hours per week and is predominantly mid-afternoon through evenings Wednesdays-Sundays, with the need to be flexible with potential other days for holidays, peak times or shift coverage(s) for other employees.

This is a hands-on leadership role where you’ll run day-to-day operations, production, gift packaging, lead a team, and help create an amazing customer experience (plus… you get to work with chocolate, ice cream and confections😌).

✨ Competitive pay + incentives – Avg.: ($23-$36/hr. includes gratuities)

✨ Growth opportunities

✨ Fun, fast-paced environment

If you’re interested—or know someone who would be a great fit.

Let’s connect!

About the job

Company Overview

Kilwins Chocolate, Fudge, and Ice Cream is a celebrated confectionery brand, beloved for its handmade chocolates, rich original-recipe ice cream, and signature fudge crafted fresh daily in-store. At Kilwins, we don’t just sell sweet treats; we create them! We’re looking for a positive, growth-minded and hands-on and creative Assistant Store Manager to lead our Fort Collins Team. This is a unique opportunity to manage a team, delight customers, and become a confection artisan, producing our gourmet treats with training provided by Kilwins.

Position: Assistant Store Manager

Location: Fort Collins, CO

Job Type: ¾ Time to Full-time

Compensation: Competitive annual pay with performance incentives

Responsibilities

As the Assistant Store Manager, you will:

• Leadership: Recruit, train, and lead a team of enthusiastic staff, ensuring exceptional customer service that reflects Kilwins’ values.
• Attitude: Must be positive and lead with a firm but kind heart. Managing the details and guiding entry-level staff is a coaching strength and must.
• Confection Production: Craft Kilwins’ iconic treats, including gourmet caramel apples, hand-paddled fudge, hand-dipped chocolates, graham crackers, shortbread cookies, pretzel rods, corns, brittles, caramel apples and more. Training will be provided to ensure you master our signature recipes.
• Solve Challenges: Your role encompasses solving challenges. This means handling issues without perpetually reaching out to ownership. The ability to think critically and problem solve is a must.
• Operations Management: Oversee daily store operations, including inventory, scheduling, and ensuring a clean, organized, and visually appealing store. Case and store cleanliness is a must. Deadlines change, and there are lots of moving parts. You must be flexible and have the ability to pivot, while not losing sight of the details.
• Gift Packaging/Presentation/Visual Merchandising: Amazing attention to detail, beautiful gift packaging and the drive to merchandise is a must. That means, right down to every little label, paper inserts, and tying bows uniformly and according to the owner’s prototypes, is a must.
• Sales Performance: Drive sales growth by meeting and exceeding revenue targets and implementing creative promotional strategies.
• Customer Experience: Create a warm, inviting atmosphere for guests, addressing concerns and ensuring each visit is memorable.
• Count Drawers: Honesty and dependability. Make change and count drawers.
• Community Engagement: Foster relationships within the Northern Colorado community through events, partnerships, and promotions to enhance Kilwins’ local presence.
• Compliance: Maintain adherence to company policies, health and safety standards, and local regulations.

Qualifications

The ideal candidate will have:

• Experience: 3-5 years of retail or food service management experience, ideally in a customer-facing role.
• Leadership Skills: Proven ability to inspire and guide a team toward shared goals.
• Culinary Interest: A passion for learning confection-making and creating delicious treats by hand.
• Customer Focus: Dedication to delivering exceptional guest experiences.
• Sales Acumen: Success in meeting sales goals and executing promotional strategies.
• Organizational Skills: Strong multitasking and time management abilities.
• Communication Skills: Excellent interpersonal, verbal, and written communication.
• Education: High school diploma or equivalent required; additional education in business, culinary arts, or hospitality is a plus.

Why Work at Kilwins?

• Competitive pay with performance incentives
• Comprehensive training in crafting gourmet confections
• Opportunities for career advancement within a growing brand
• Employee discounts on Kilwins’ delicious products
• A fun, hands-on, and dynamic work environment. Who doesn't love ice cream and chocolate!?
• Be part of a brand celebrated for quality, tradition, and community

Kilwins Chocolate, Fudge, and Ice Cream is an Equal Opportunity Employer

• We celebrate diversity and are committed to creating an inclusive workplace.