Inside Sales - Instruments

Job Summary

· This job is demanding in terms of knowledge, skills, commitment, and all other job-related qualifications

· Heavy phone call loads are typical – incoming and outgoing

· Urgency for prompt, accurate results are routine

· It requires the handling of multiple tasks with many unexpected interruptions

· While training in certain, specific equipment is offered, the successful candidate must be diligent in learning on their own from time to time

Experience & Qualifications

· Minimum 2+ years of Inside Sales & Job Scheduling experience in an industrial service type environment – preferably in Measurement Products and Services

· In the absence of a specific measurement products and service background, experience with other industrial instrumentation/equipment and services sold into the oil & gas industries will be considered

· A BS in a Technical Discipline is preferred

· A Technical Certification/Degree in an appropriate discipline from a Vo-Tech organization will be considered

Typical Duties & Responsibilities

· Receive phone calls, faxes and emails from external & internal customers which must be handled on a timely basis. Most of the time the workload will be considered as ‘heavy’.

o Information handled will include Instrumentation & Measurement Technician Scheduling, RFQ’s, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting

· Ensure that Inside efforts are aligned with the Technician availability.

· Detailing project information for effective job completion

· Support JHC accounting department with problem invoices, returns and general customer account information

· Support JHC Sales personnel when required for the pursuit of Instrumentation & Measurement Services initiatives

· Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times

· Work closely with and support the JHC product principals when required to do so

· Actively and enthusiastically attend required and preferred training

· Actively and enthusiastically participate in the after hour and weekend ‘On-Call’ rotation as required (after min 1 year in the role)

· Actively and enthusiastically support JHC colleagues at all times, and especially when overload situations arise

· Accurately complete quotes, order entry and purchase orders

· Always build and cultivate solid relationships

· Some travel may be required

PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening.