Restaurant Manager

Restaurant Manager

Location: Memphis, TN

Job Overview

We are seeking an experienced and motivated Restaurant Manager to oversee daily restaurant operations in a fast-paced, customer-focused environment. The Restaurant Manager will work closely with the General Manager to lead and develop the team, maintain high service and food quality standards, manage labor costs, and ensure smooth restaurant operations.

The ideal candidate will have strong leadership and communication skills, a passion for hospitality, and at least three years of full-service restaurant management experience.

Key Responsibilities

• Oversee daily restaurant operations, ensuring excellent customer service, food quality, and operational efficiency.
• Maintain a visible presence on the restaurant floor during peak hours by greeting guests, monitoring service levels, assisting with food running and table bussing, and ensuring timely order delivery.
• Address customer complaints and service issues professionally, taking appropriate steps to resolve concerns and maintain customer satisfaction.
• Lead, motivate, train, and develop restaurant employees to maintain a positive and productive work environment.
• Assist with recruiting, interviewing, hiring, onboarding, scheduling, performance evaluations, employee meetings, and disciplinary actions.
• Support the General Manager in developing subordinate managers and ensuring adequate staffing across all shifts.
• Communicate operational updates, policy changes, and important information to management and hourly employees.
• Monitor labor costs, review employee time records, manage scheduling adjustments, and maintain staffing levels in line with business volume and budget requirements.
• Assist with preparing weekly profit and loss reports and presenting monthly financial results during management meetings.
• Ensure compliance with applicable alcohol service regulations and maintain valid alcohol service certifications for all required employees.
• Maintain food safety, sanitation, cleanliness, and maintenance standards throughout kitchen and dining areas.
• Ensure compliance with company policies, operational procedures, and local health department regulations.
• Conduct employee training on food safety, sanitation, and restaurant operating standards.
• Handle concerns involving customers, employees, vendors, and property owners in the General Manager's absence.

Qualifications

• Minimum of 3+ years of full-service restaurant management experience.
• High school diploma or equivalent required; bachelor's degree preferred.
• ServSafe certification or an equivalent food safety certification preferred.
• Strong leadership, interpersonal, and communication skills.
• Ability to manage, motivate, and develop diverse teams.
• Excellent organizational skills with strong attention to detail.
• Ability to multitask, meet deadlines, and work effectively in a fast-paced environment.
• Intermediate computer skills, including proficiency in Microsoft Office Suite.
• Experience with Restaurant365 or similar restaurant management software is a plus.
• Ability to stand, walk, bend, lift, stoop, and perform other physical activities for approximately 60–80% of the workday.

Benefits & Perks

• Free meals during shifts.
• 50% discount on meals outside working hours.
• Medical, dental, and vision insurance.
• Term life insurance.
• Employee Assistance Program (EAP).
• Paid vacation eligibility after six months.
• Potential performance-based bonuses.
• 401(k) retirement plan.
• Short-term and long-term disability insurance.

Please feel free to reach out to me directly at 405-767-4856 If you have any questions or would like to discuss the position further.