About this opportunity
Hello ,
My name is Rajat, and I am a Technical Recruiter at K-Tek Resourcing. We are searching for professionals for the below business requirements for one of our clients.
Principal Technical Program Manager (TPM) to drive large-scale,
complex enterprise software implementation initiatives and advanced automation programs. Operating at
a Staff+ tier, this leadership role is responsible for overseeing multi-million-dollar program portfolios
across tier-1 Financial Services accounts (banking and insurance). As a manager of managers, you will
govern delivery across 10+ concurrent customer projects, direct senior project managers, partner with
enterprise architects, lead executive engagement management, and resolve critical project escalations to
deliver transformative business value.
2. Candidate Qualifications & Experience (What You Will Bring)
10+ Years of Relevant Experience: Leading customer-facing software implementation,
professional services, customer success, account management, or strategic consulting
engagements with global systems integrators (GSIs) or enterprise software vendors.
Financials Industry Expertise: Strong professional background in banking and / or insurance
companies, possessing in-depth domain knowledge of financial workflows, regulatory compliance
frameworks, risk management, and security standards.
Portfolio Scale & Manager of Managers: Demonstrated experience leading portfolios of
projects (10+ projects concurrently) and managing multiple project managers simultaneously,
including full lifecycle accountability, resource balancing, and cross-project governance.
Engagement Management & Escalation Resolution: Proven track record acting as the trusted
delivery advisor to VP and C-level client executives, managing complex stakeholder dynamics,
and driving high-stakes project risk and conflict resolution.
Classification: Internal
RPA, Automation & Agentic Implementation: Hands-on experience delivering enterprise
UiPath automation ecosystems, business process automation, and emerging autonomous agent
architectures.
Professional Certifications: PMP (Project Management Professional) and / or PgMP (Program
Management Professional) certification strongly preferred (or equivalent PRINCE2 Practitioner).
Center of Excellence (COE) Setup: Proven background establishing and scaling enterprise
Automation Centers of Excellence, defining governance frameworks, and driving organizational
enablement programs.
Change Management & Agile Delivery: Strong expertise in change management processes for
dynamic professional services engagements, agile program delivery, and multi-workstream
execution.
Commercial & Contract Governance: Deep experience reviewing, executing, and defending
complex Statements of Work (SOWs) and MSAs in parallel.
Communication & Leadership: Exceptional executive client-facing communication, negotiation,
and cross-functional leadership skills across technical and business domains.
Technical Ecosystem Familiarity: Familiarity with other automation platforms (e.g., Automation
Anywhere, Blue Prism, OpenSpan) and modern cloud/SaaS architectures is an added plus.
3. Key Responsibilities & Core Deliverables (What You Will Do)
Portfolio Delivery Leadership: Govern and drive end-to-end delivery of a multi-million-dollar
portfolio comprising 10+ concurrent software implementation projects across the AMER Financial
Services sector, ensuring all commitments are met within scope, timeline, quality, and margin
targets.
Manager of Managers: Supervise, coach, and align multiple project managers and technical
project leads, driving standard delivery methodologies, resource optimization, and professional
development across the regional team.
Executive Engagement & Escalation Management: Act as the executive delivery sponsor and
primary escalation resolution authority for key enterprise accounts, conducting steering
committee meetings and proactively remediating delivery risks.
Technical Feasibility & Solution Alignment: Collaborate with solution architects, AI specialists,
and engineering leads to evaluate architectural trade-offs, define technical feasibility, and ensure
robust integration of UiPath and agentic capabilities.
Financial Services Regulatory Standards: Embed industry-specific security, auditability, data
privacy, and governance standards into every automation workflow for banking and insurance
clients.
Resource Governance & Project Controls: Oversee resource availability, capacity modeling,
project budgets, and change verification techniques across all assigned client programs.
SOW, MSA & Commercial Governance: Lead the definition, scoping, and review of Statements
of Work (SOWs), Master Services Agreements (MSAs), and delivery acceptance criteria in
coordination with Sales and Legal.
Continuous Delivery Excellence: Identify repeatable best-practice artifacts, delivery kits, and
automation templates to package and share with worldwide project teams and delivery partners.
Customer Success & Value Realization: Maintain top-tier Customer Satisfaction (CSAT) and
Net Promoter Scores (NPS), drive referenceable customer case studies, and partner with sales to
cultivate expansion opportunities.
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