About this opportunity
About the Opportunity
A boutique law firm in Coral Gables, FL is seeking an experienced Intake Manager to lead the client intake process and serve as the first point of contact for prospective clients. This role is ideal for someone with law firm intake or legal administration experience who thrives in a fast-paced, client-focused environment.
Job Responsibilities
The Intake Manager will oversee client inquiries, conduct intake interviews, screen and qualify prospective clients, coordinate consultations, manage intake records, track lead conversion metrics, implement process improvements, and collaborate with attorneys and staff to ensure a smooth transition from intake to case opening.
Core Areas of Expertise
- Client Intake Management
- Lead Qualification & Conversion
- Legal Client Screening
- Consultation Scheduling
- CRM & Case Management Systems
- Client Relationship Management
- Process Improvement
- Team Leadership
Requirements
- Law firm experience required
- Background in intake, legal administration, or office management
- Strong communication and client service skills
- Ability to screen and qualify prospective clients
- Excellent organization and multitasking abilities
- Experience handling high-volume inquiries
- Ability to work onsite in Coral Gables, FL
Preferred Qualifications
- Prior supervisory or management experience
- Experience with legal case management software
- CRM or lead-tracking experience
Compensation & Benefits
- Salary: $70,000 - $90,000
- Direct Hire Opportunity
- Growth & Leadership Potential
- Collaborative Team Environment
Work Environment
- Full-Time Position
- Onsite | Coral Gables, FL
- Boutique Law Firm Setting
- Client-Focused Culture
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