Systems Administrator

Flybridge Staffing is currently searching for a Systems Administrator to join a reputable client in the Boca Raton area. This position is contract-to-perm and will work on a hybrid schedule.

****NO SPONSORSHIP AVAILABLE**** US Citizen, GC, only.

Responsibilities:

• The System Administrator is responsible for the provisioning, installation/configuration, operation, and maintenance of systems, hardware, and software and related infrastructure.
• Works with all levels of IT and business and will provide tier 3 support on complex technical issues.
• Researches and resolves problems related to company software, hardware, or network while maintaining system integrity and security.
• Clarifies and properly documents all changes in ITSM tools (Ivanti or Jira Service Management) in accordance with corporate change management policies and programs
• Configures, tests, and deploys operating system updates, patches, and configuration changes.
• User/group administration, security permissions, and group policies.
• Provides support for day-to-day operations related to Incident, Service Requests, and Problem Management.
• Provides escalation technical support to the Service Desk for all infrastructure-related issues. This includes computers, mobile devices, printers, software, security, and network issues.
• Critical Incident Management, including bridge coordination and Problem root cause identification.
• Analyzes and evaluates incident reports and makes improvement recommendations.
• Writes or revises technical user training manuals and procedures.
• Provides on-call support, which requires working evenings and weekends, sometimes with little advance notice.

Experience/requirements:

• Bachelor’s degree and 5 years of experience in IT Administration
• Strong technical experience managing and troubleshooting Windows and Mac OS, Networks, Active Directory, VPNs, cloud services (Microsoft Azure), and endpoint protection. Including installing, configuring, and maintaining both physical hardware and cloud applications and mobile devices.
• Experience managing mobile devices such as Windows 11 and iOS utilizing *Microsoft Intune or other Mobile Device Management solutions.
• Experience with ManageEngine Endpoint Central and understanding of image creation, security patch deployment, and software packaging.
• Knowledge of backup, restore, and recovery procedures.
• Experience with Jira, Jira Service Management, and AI capabilities is a plus
• Experience with Active Directory Integration and single sign-on is preferred.
• Working knowledge with PagerDuty, LogicMonitor, Teams, Zoom is preferred.
• PowerShell knowledge is preferred

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