Director of Billing & Collections

We are engaged in a search for one of our public company clients for a Director of Billing & Collections in Northern VA. This is a mostly IN OFFICE Role.

This role moves beyond traditional debt recovery to serve as a strategic operational advisor to executive leadership, leveraging data forensics to eliminate revenue leakage, resolve upstream billing friction, and compress the Order-to-Cash lifecycle. Looking for a dynamic Billing and Collections leader preferably out of a SaaS company where the candidate will be well-versed in re-occuring SaaS (software as a service) revenues.

MAIN RESPONSIBILTIES

• Executive Financial Analytics & Forecasting: Serve as the financial authority on accounts receivable performance; monitor, analyze, and report on core liquidity metrics including Days Sales Outstanding (DSO), Aging Buckets, and Bad Debt Reserves. Deliver monthly executive cash forecasts, AR exposure analyses, and data-driven working capital insights to senior finance leadership.
• End-to-End Operational Ownership: Own and optimize the global billing, collections, and accounts receivable operations across the company's enterprise portfolio, driving continuous process improvements to compress the Order-to-Cash (O2C) cycle, and accelerate cash collection.
• Root-Cause Billing Friction Elimination: Partner directly with upstream operational teams to diagnose recurring invoice discrepancies, dispute trends, and customer onboarding friction—turning systemic billing issues into automated, repeatable workflows that prevent delinquency before it occurs.
• Systems Architecture & Automation: Champion the continuous modernization of our finance systems; maximize the operational capabilities of NetSuite, Salesforce, and HighRadius to establish intelligent dunning cadences, automated dispute routing, and seamless ledger reconciliation.
• Cross-Functional Intervention & Alignment: Collaborate closely with Sales, Customer Success, Legal, and Deal Desk leadership to de-escalate complex enterprise commercial disputes, unblock stalled enterprise invoices, and structure win-win payment pathways that secure critical cash flow while preserving long-term client relationships.
• Global Credit Policy & Risk Governance: Establish, maintain, and enforce standardized global credit assessment, collections, and write-off policies. Ensure strict operational compliance with internal controls (SOX), statutory tax requirements, and international trade/financial regulations across all global operating entities.
• People Leadership & Talent Development: Lead, mentor, and scale a high-performing team of global billing and collection specialists. Cultivate a culture of operational excellence, data forensics, and customer-centric negotiation through tailored coaching, clear KPI frameworks, and defined career growth pathways.

REQUIRED QUALIFICATIONS

• Degree: Bachelor’s Degree in Finance, Accounting, Economics, or a closely related business field.
• Experience: Minimum of 10+ years of progressive corporate finance experience, with a demonstrated focus on leading enterprise billing, collections, and accounts receivable operations.
• ERP & Systems Mastery: Hands-on experience leveraging enterprise ERP platforms—with specialized proficiency in NetSuite—along with modern automated collections/AR platforms, billing engines, and CRM integrations (e.g., Salesforce).
• Data Governance: Proven track record of managing data integrity and compliance protocols within an enterprise environment.
• Proven People Leadership: 5+ years of direct experience building, mentoring, and leading high-performing credit and collections teams in a high-volume B2B or enterprise SaaS environment.

PREFERRED QUALIFICATIONS

• We value experience with enterprise platforms as these skills translate well into our Enterprise-Grade Orchestration environment.
• Enterprise B2B / SaaS Recurring Revenue: Deep knowledge of recurring revenue metrics, multi-year enterprise software contracts, and consumption-based/hybrid billing.
• Vendor & Agency Management: Experience vetting, onboarding, and supervising third-party collection agencies, external legal counsel, and credit bureau relationships while managing vendor SLAs and recovery ROI.
• Modern A/R Automation Software: Familiarity with modern A/R automation and digital dunning platforms like HighRadius or Billtrust.

In addition to base compensation there is an incentive bonus plan, annual restricted stock awards.

This in office role comes with excellent employee perks and outstanding benefits in a dynamic setting.