Operations Manager

Operations Manager

Full-Time | Based in The Woodlands, TX

About Us

The McClung Group is a top-producing residential real estate team with Keller Williams. Co-led by Tiffany and Justin McClung, the team brings 25 years of experience and deep community roots, delivering a luxury-level real estate experience at every price point.

Mission

At The McClung Group, our mission is to build lifelong relationships by delivering exceptional, personalized real estate experiences. We do this by earning trust through education and integrity, exceeding expectations, fostering genuine community connections, and providing proactive, peace of mind service with a touch of luxury at every price point.

Vision

To be our clients' Realtors for life. We strive to be the trusted advisors our clients return to through every life stage and real estate milestone, known for delivering guidance, support, and excellence across The Woodlands and the greater Houston area.

Core Values

•    Integrity: Do the right thing, always.

•    Excellence: Go beyond expectations in every interaction.

•    Connection: Build authentic relationships that last.

•    Growth: Always seek to improve and innovate.

Beliefs

•    Great service is proactive and detail-oriented.

•    A growth mindset is essential for each individual on our team.

•    Real estate is about relationships, not transactions.

•    Community matters: we give back and stay involved.

Perspective

We are relationship-driven and service-first. Real estate is personal, and we treat it that way, getting to know our clients, anticipating their needs, and guiding them with care and clarity. We're not just selling homes; we're building trust, creating connections, and helping our community thrive. Our success is measured by the lifelong relationships we form, the strong community we foster, and the positive impact we leave behind.

The Role

We are looking for someone who takes full ownership of our daily operations and the results they produce. Tiffany and Justin drive the vision for this business: building relationships, developing new opportunities, and setting the direction. This role is the other half of that partnership, the person who turns that vision into structure, process, and consistent execution.

We're looking for a natural integrator, someone who is extremely organized, thinks instinctively in systems and processes, and anticipates what's needed before being asked. You don't just meet the bar; you look for ways to overdeliver, and you have the time management skills to juggle a lot at once in a fast-paced environment.

Our sales agents are your clients as much as your teammates. This role centers on removing friction and busywork from their day, so they have more time to build relationships and grow the business.

We are very open to candidates from outside the real estate industry. What matters more than real estate experience is operational excellence, a genuine interest and understanding of the use of AI to build smarter workflows, and the drive to help grow this team into something special, not just maintain what already exists.

What You'll Do

•    Build and maintain the operational systems and SOPs that run the business. Own our tech stack and vendor relationships as our needs grow, using our current tools (Brivity, Command, and Google Workspace) and beyond.

•    Use AI tools to automate repetitive work, document processes, and streamline workflows across the team.

•    Manage and mentor our in-house team: our Client Services Manager (contract-to-close), Listing Coordinator, and Marketing Assistant (based in the Philippines).

•    Take over day-to-day execution and standards so leadership can stay focused on vision.

•    Track and improve key performance metrics, including client satisfaction, transaction efficiency, employee retention, culture, budget and profitability, and the team's capacity to take on more business without added strain.

•    Partner with leadership on recruiting, hiring, onboarding, and scaling the team as production grows.

•    Make sure every client touchpoint reflects a five-star experience.

•    Make sure every agent has the support to do more business without additional chaos.

What We're Looking For

•    Must have experience building and using AI agents to increase productivity and streamline systems.

•    Proven operations or business management experience; real estate experience is a plus, not a requirement.

•    Experience helping a small business scale.

•    Comfortable reading a budget and focusing on profitability, not just process efficiency.

•    Willing to quickly learn the compliance basics of real estate transactions; no license required to apply, but expected to obtain a Texas real estate license within your first year on the job.

•    Exceptional time management and the ability to juggle multiple priorities in a fast-paced environment.

•    A strong, values-driven leader who builds a culture people want to be part of.

•    Someone who instinctively takes things off their leaders' plate.

•    Comfortable managing a range of expectations and personalities.

•    Trustworthy with sensitive financial, personnel, and client information.

•    Comfortable with a compensation structure tied to team performance and growth.

•    Familiarity with using a CRM.

Compensation

This role is structured so that when the team wins, you win.

•    Base Salary: a competitive, guaranteed base salary.

•    Quarterly Operations Bonus: an additional bonus paid out each quarter, based on hitting performance targets across client experience, operational efficiency, and team support.