Client Services Manager

Client Services Manager Unreal Digital Group (Fully remote)

📍 Remote (U.S.) | Full-Time | Exempt $80k - $95k

Your clients don’t want a status update. They want to know the pipeline is growing and that someone smart is steering. That someone could be you.

Unreal Digital is a women-owned, women-led B2B marketing agency that pairs human creativity and sharp strategy with AI-powered execution. We’re hiring a Client Services Manager to own client relationships and lead integrated, multi-channel campaigns that show up in pipeline and revenue.

What You’ll Do

• Be the day-to-day contact for your clients and earn their trust by bringing the right people into the conversation at the right time
• Turn client business goals into campaign strategy across email, paid search, paid social, content and marketing automation
• Hand clear briefs and priorities to Project Managers, who run timelines, resourcing and production, so you can stay focused on the client and the results
• Track lead volume, lead quality, cost per lead and conversion rates, then use what you find to optimize campaigns and show ROI
• Report the wins, the misses and the recommendations to clients, plainly and with a point of view
• Use AI tools every day for research, briefs, analysis and reporting, and check the output before it goes anywhere near a client

What You Bring

• A bachelor’s degree in marketing, communications, business or a related field
• 3+ years of account management experience, ideally with multi-channel, lead gen and pipeline campaigns for B2B clients
• Experience working alongside project management or production teams
• Strong written and verbal communication, including the composure to deliver bad news and reset expectations
• The confidence to push back when a request doesn’t serve the client’s goals
• Working knowledge of digital marketing strategies and tools
• Hands-on experience with AI tools in your daily work and real curiosity about the next one

Why Unreal

We’re an AI-forward agency, and we’re pragmatic about it. AI makes the work faster and the thinking better. It doesn’t replace judgment. You’ll work with smart people who don’t need to be micromanaged, and you’ll partner with PMs so you aren’t buried in production details. You’ll report to our Senior Client Services Director.

Unreal Digital believes a broad range of ideas, life experiences and backgrounds makes our work better. We strongly encourage candidates from underrepresented communities to apply.