RPA Production Support Consultant(Blue Prism)

Role: RPA Production Support

Location: Jersey City,NJ(Onsite)

Type: Contract

Job Description-

Seeking a senior Blue Prism professional to provide L2/L3 production support, maintain platform stability, lead incident resolution, and work directly with client stakeholders. The role also involves mentoring offshore/onshore teams and identifying new automation opportunities.

Key skills:- Blue Prism, L2/L3 Production Support, Control Room, Process/Object Studio, Work Queues, RCA, Incident Management, ITIL, ServiceNow, SQL Server, Bot Deployment, SLA Management, Client/Stakeholder Management.

Key Responsibilities

• Provide L2/L3 production support for Blue Prism bots, processes, objects, queues, schedules, and runtime resources.
• Monitor Control Room and troubleshoot bot failures, exceptions, and performance issues.
• Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring incidents.
• Manage incidents, problems, changes, releases, and deployments across Dev/UAT/Prod environments.
• Work with ServiceNow/Jira, ITIL processes, and SLA management.
• Lead client status/service reviews and communicate incidents, improvements, risks, and automation roadmaps.
• Mentor junior team members and coordinate work across onshore/offshore teams.
• Identify new RPA/automation opportunities and support solutioning or pre-sales discussions.

Required Skills

• Strong hands-on experience with Blue Prism v6.x/v7.x.
• Strong knowledge of Process Studio, Object Studio, Control Room, Work Queues, Credential Manager, Session Management, and Exception Handling.
• Solid RPA production/application support and troubleshooting experience.
• Knowledge of SQL Server, Windows Server, scripting, ITIL, and ServiceNow/Jira.
• Strong client-facing communication and stakeholder management skills.

Good to Have

• Blue Prism certification.
• UiPath, Automation Anywhere, or Power Automate exposure.
• Pre-sales/account growth experience.
• Life Sciences domain experience.

Thanks