NG911 Telephony NENA SME

NG911 Telephony NENA SME – Specialist 3

Peer Consulting Resources is seeking an experienced NG911 Telephony NENA SME for a public-sector engagement supporting New York City’s NG9-1-1 implementation.

Work location: On-site at 2 MetroTech, Brooklyn, NY 11201

Assignment: December 1, 2026–November 30, 2027

Schedule: 35 hours per week, Monday through Friday

The consultant will help ensure the NG9-1-1 implementation meets applicable NENA and APCO standards. The role combines hands-on telephony and call-routing expertise with requirements development, testing, and coordination across public safety agencies, project teams, vendors, and carriers.

Responsibilities:

• Develop and maintain call-flow diagrams, signaling validation scripts, and interoperability matrices across PSAC I, PSAC II, and vendor sites.
• Design and validate call-routing workflows in line with NENA STA-010, STA-012, and STA-019.
• Configure and analyze SIP messages, SDP negotiation, and trunk performance across SBCs and gateways.
• Support testing, troubleshooting, redundancy testing, performance benchmarking, and cutover events for critical voice infrastructure.
• Validate ECRF/LVF call-routing functions, ESRP/BCF/CHS mappings, carrier connectivity, QoS, DSCP tagging, and failover routing.
• Analyze SIP traces, CDRs, and packet captures to validate system behavior under load and failover.
• Translate business needs into detailed requirements and user stories, plan elicitation activities, and engage public safety and agency stakeholders.
• Collaborate with the Lead Test Engineer, MSCI, Motorola, NICE, Cisco, telecom carriers, and other project partners.

Required qualifications:

• At least 12 years of experience in a relevant technical or business application, product, platform, or methodology.
• Experience with NG911 or critical public safety voice infrastructure, including call routing, SIP signaling, and interoperability.
• Ability to work with call-flow documentation, signaling scripts, interoperability matrices, and voice testing.
• Experience coordinating technical issue resolution across vendors, carriers, and engineering teams.

Desirable experience:

• Knowledge of public safety environments.
• Experience with IP voice management, auditing, and monitoring.
• Familiarity with logging and recording technologies for legacy and IP PBX systems.
• Strong communication, business writing, and stakeholder engagement skills.

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