ServiceNow MSP Support Lead (Onsite) | Bridgewater, NJ

Company Description Zenfinity Inc. is a technology solutions provider focused on delivering scalable, secure, and user-centric services to enterprise clients across diverse industries. The company specializes in modern platforms and managed services, helping organizations streamline operations and improve service delivery. Zenfinity emphasizes collaboration, innovation, and continuous improvement in its project and support engagements. Team members work closely with clients to understand business needs and implement effective, sustainable solutions. The company values professionalism, technical excellence, and a client-first mindset in all aspects of its work.

Hiring: ServiceNow MSP Support Lead (Onsite) | Bridgewater, NJ

W2 Salary: $140K plus $500/month for health benefits)

Phone: +1-951-807-2874

Visa: Green Card, US Citizens, Any valid EAD, TN Visa (No H1 Sponsorship available)

Seeking an experienced ServiceNow MSP Support Lead to manage client-facing ServiceNow Managed Services operations for a U.S. customers. This role serves as the primary liaison between the client, offshore delivery teams, and ServiceNow stakeholders, ensuring strong governance, compliance oversight, operational excellence, and stakeholder engagement.

Key Responsibilities

Lead ServiceNow MSP governance, service reviews, and client engagement activities.

Oversee license compliance reporting, subscription utilization reviews, and remediation tracking.

Coordinate customer onboarding, instance migrations, and operational transitions.

Manage high-priority incidents, escalations, and risk communications.

Collaborate with offshore delivery teams to ensure service quality and adherence to SLAs.

Support audit readiness, security compliance, and federal regulatory requirements.

Drive reporting improvements, operational efficiency, and continuous process enhancement.

Required Qualifications

8-12 years of experience in ServiceNow operations, IT service management, managed services, or service governance.

Strong stakeholder management and customer-facing service delivery experience.

Knowledge of ServiceNow licensing, subscriptions, Software Asset Management, or compliance management.

Experience with incident management, onboarding, migrations, and escalation handling.

ITIL-based service management knowledge.

Excellent communication, reporting, analytical, and risk management skills.

Preferred Qualifications

ServiceNow CSA or equivalent certification.

ITIL 4 Foundation (or higher).

Experience supporting U.S. Public/Private Sector clients.

Experience working in global delivery/MSP models.

If you're passionate about ServiceNow governance, compliance, and client success in a highly regulated environment, we'd love to connect. #ServiceNow #ITSM #ManagedServices #ServiceNowCareers #Governance #ITIL #Cognizant #BridgewaterNJ