About this opportunity
About the job
Are you organized, detail-oriented, and passionate about delivering exceptional customer service? SmithPro, a leader in promotional products marketing and branded merchandise, is looking for an Order Processing Specialist & Receptionist to join our Urbandale office.
This position will manage orders from beginning to end and work closely with customers, sales reps, and production staff. The ideal candidate enjoys learning, being part of a team, and opportunities for growth.
What You’ll Do:
✅ Process, review, and track orders for accuracy and on-time delivery
✅ Manage proofs and customer approvals
✅ Resolve order discrepancies and customer concerns
✅ Support smooth office operations and flag urgent issues
✅ Maintain organized order documentation and files
✅ Greet customers and answer incoming calls
✅ Provide general administrative support and sales support
What We’re Looking For:
✔ High school diploma or equivalent
✔ Proficiency in Microsoft Word, Outlook, and Excel
✔ Strong attention to detail and ability to prioritize
✔ Excellent written and verbal communication
✔ Previous experience in marketing, order processing, or customer service
✔ Experience with NetSuite, ERPs, or order management systems
Why Join SmithPro?
🌟 Collaborative and supportive team environment
🌟 Fast-growing company in a fun, creative industry
🌟 Full-time, on-site role in a well-located Urbandale office
🌟 Opportunities for learning and professional growth
🌟 Simple IRA match
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