About this opportunity
Open positions: 1
About the role
Help business customers get timely, useful answers from our Austin workplace services team. You will manage incoming requests, coordinate with operations and make everyday service interactions clear and reliable.
Responsibilities
Respond to customer questions by email and phone.
Track requests in the shared service queue and follow through on open issues.
Coordinate updates with operations and document recurring questions.
Essential qualifications
At least two years of customer service or administrative support experience.
Clear written communication and a patient, practical approach to problem solving.
Comfort working with help desk tools and shared spreadsheets.
Preferred qualifications
Experience supporting business customers and maintaining a knowledge base.
Schedule
Monday–Friday, 8:30 a.m.–5:00 p.m. Central Time.
Pay and benefits
- Base pay
- $22.00–$28.00/hour
Benefits
Paid time off, health coverage options and professional development support.
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Harborline Workplace Studio
Retail Trade
Harborline Workplace Studio helps growing organizations organize their daily operations, customer support and workplace projects. Our Austin-based team values clear communication, practical problem solving and a collaborative approach to serving business clients.
