Assistant Store Manager

About the job

Assistant Store Manager

BURDLIFE Jewelry Employment Type: Full-TimeWork

Location: In Person/ 12 South, Nashville, Tennessee

Compensation: Hourly + Tips + Bonus

About BURDLIFE JewelryBURDLIFE Jewelry is a fast-growing jewelry and retail experience brand specializing in permanent jewelry, professional ear piercings, and thoughtfully curated 18k gold-filled and sterling silver jewelry.Our stores are designed to be more than places to shop. We create memorable, highly personalized experiences through styling, piercing, permanent jewelry, events, and exceptional customer service.As BURDLIFE continues to expand, we are looking for a highly motivated Sales Performance Manager to help strengthen sales performance, develop our retail teams, and drive measurable revenue growth.

• About the RoleKey ResponsibilitiesDrive revenue growth and improve sales perfomance.
• Coach sales associates on selling techniques, customer engagement, product knowledge, upselling, cross-selling, and clienteling.
• Increase key retail metrics including conversion rate, average transaction value, units per transaction, repeat customers, and service-to-product sales.
• Review daily, weekly, and monthly sales reports to identify trends, opportunities, and performance gaps.
• Create measurable action plans for stores and employees that are not meeting sales expectations.
• Lead individual and group sales training sessions.
• Hold team accountable for executing sales strategies and achieving established goals.
• Identify top performers and help develop future Store Managers and retail leaders.
• Support hiring, interviewing, onboarding, training, and performance management.
• Partner with leadership on promotions, product launches, events, marketing initiatives, and new store openings.
• Monitor customer feedback and identify opportunities to improve service, retention, and loyalty.
• Lead by example and demonstrate exceptional selling behaviors while working alongside teams in-store.
• Provide leadership with regular performance updates, opportunities, challenges, and recommended solutions.
• Key Performance IndicatorsSuccess in this position will be measured through performance metrics including:Store revenue growth
• Sales goal attainment
• Conversion rate
• Average transaction value
• Units per transaction
• Customer retention and repeat business
• Permanent jewelry and piercing service performance
• Individual employee sales performance
• Employee training and development
• Customer experience and service standards
• Qualifications3+ years of retail leadership, sales management, or high-volume retail experience.
• Proven track record of increasing retail sales and improving store performance.
• Strong experience coaching and developing sales teams.
• Strong understanding of retail KPIs, sales reporting, goal setting, and performance management.
• Comfortable holding teams accountable to measurable expectations.
• Excellent leadership, communication, coaching, and relationship-building skills.
• Highly organized and comfortable managing multiple locations and priorities.
• Strong problem-solving and analytical skills.
• Self-motivated, proactive, and able to operate effectively in a fast-growing environment.
• Comfortable working directly on the sales floor and coaching in real time.
• Experience in jewelry, luxury retail, fashion, beauty, hospitality, or specialty retail strongly preferred.
• Must be 18 years of age or older.
• Why Join BURDLIFE?Competitive compensation with performance-based bonus opportunities.
• Direct impact on the growth of an expanding retail brand.
• Opportunity to work closely with company leadership.
• Career advancement as BURDLIFE continues to open new locations.
• Employee discounts on BURDLIFE jewelry and services.
• Paid time off.
• 401(k).
• Entrepreneurial environment where initiative, ideas, and results are recognized.
• Opportunity to help build the sales culture and leadership structure of a growing company.

ApplyIf you are a highly driven retail leader who loves sales, coaching, accountability, and developing high-performing teams, we would love to meet you.