About this opportunity
Meta Black is seeking an experienced Technical Service Manager to lead service delivery and technical support for integrated eCommerce applications. Candidates must be local to the Phoenix area and available to work onsite.
What you’ll do
* Own the end-to-end incident, problem, and service request lifecycle in ServiceNow.
* Lead incident response and coordinate teams through resolution.
* Work with clients on daily updates and monthly service reviews, including KPIs and improvement plans.
* Monitor recurring issues and trends, and drive lasting fixes through problem management and automation.
* Support integrated applications, data feeds, scheduled jobs, and system-level troubleshooting.
* Maintain service documentation and promote ITSM best practices.
What we’re looking for
* Strong IT Service Management experience and a proven incident commander.
* Experience supporting eCommerce applications across websites and iOS/Android mobile apps.
* Working knowledge of Core Java, Spring Boot, Spring Core, microservices, JavaScript, HTML, CSS, REST APIs, HTTP, and networking.
* Experience with ServiceNow and other ticketing tools.
* Strong communication, client engagement, and cross-functional leadership skills.
Interview process: WebEx followed by an in-person interview.
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