IT Support Specialist (grow into Sys Admin)

IT Support Specialist (grow into Sys Admin)

$60,000 to $85,000 salary

Ravenna, Ohio (hybrid)

Company

• Industry leader

• Laid-back culture, open-door policy

• Multiple weeks PTO plus paid holidays

• Medical, dental, vision benefits; 401k match

• Training program and clear advancement opportunities

• Significant investment for market disruption and major growth

• Artificial Intelligence implemented in manufacturing to scale company

• Custom integration from shop floor all the way through ERP and CRM

• Technology leveraged at every opportunity to leapfrog the competition

Role

• Onsite initially, 1-2 hybrid days once established

• IT Support with a defined path into Systems Administrator

• Support Windows 11, Microsoft 365, Outlook, and Teams

• Support desktops, laptops, printers, mobile devices and barcode scanners

• Handle tickets and resolve most day-to-day issues independently

• Work with Active Directory, Group Policy, DNS, DHCP, Entra ID, VPN and WiFi

• Take on more responsibilities over time to grow into a Systems Administrator role

• Provide occasional after-hours support for planned maintenance and critical incidents, with comp time

Required

• Professional IT support

• Reliable with great communication skills

• Windows, Microsoft 365, Outlook, Teams

• Working knowledge of Active Directory

• Ability to handle day-to-day issues with little supervision

• Willingness to learn and take on more responsibility

• Ability to pass a background check

Preferred

• Microsoft Entra ID, Exchange Online, SharePoint, Intune

• Hybrid Active Directory / Microsoft 365

• UniFi or similar network platforms, firewalls and VPN

• Server experience (Hyper-V, backup and recovery) or interest in developing it

• PowerShell or other scripting and automation

• Manufacturing or plant-floor IT experience

• German language skills are a strong plus