About this opportunity
Job Title: Director of Operations
Location: Chicago, IL (Hybrid)
Reports To: President & CEO
Supervises: Business Administrator, Director of Business Development, Director of Field Operations, Project Manager, and Field Consultants
Employment Type: Full-Time
Company: SHE Consulting Group, LLC
About SHE Consulting Group
SHE Consulting Group, LLC is a mission-driven, woman-owned firm dedicated to safety, health, and environmental excellence in the construction and engineering industries. We are committed to empowering underrepresented communities, including returning citizens and veterans, through workforce development, training, and meaningful career opportunities.
Position Summary
The Director of Operations is a strategic and hands-on leader responsible for aligning the company’s operational strategies with its mission, vision, and business objectives. This role oversees multiple departments to ensure efficient service delivery, seamless project execution, and strong client relationships. The Director of Operations serves as a key advisor to the CEO and a collaborative leader across all departments, helping to drive growth, operational excellence, and community impact.
Key Responsibilities
- Leadership & Oversight
- Provide strategic oversight to the Business Administrator, Director of Business Development, Director of Field Operations, Project Manager, and Field Consultants.
- Lead cross-functional teams to improve operational efficiency, quality assurance, and team accountability.
- Operations Management
- Develop and implement operational policies, systems, and procedures to support sustainable growth.
- Monitor performance metrics, project timelines, budget adherence, and customer satisfaction.
- Drive consistency and excellence in project delivery across all field operations.
- Project Execution
- Oversee coordination, staffing, and resource allocation across multiple client projects.
- Ensure quality, safety, compliance, and timeliness of all deliverables.
- Business Development & Client Relations
- Support the Director of Business Development in cultivating partnerships and identifying new market opportunities.
- Represent the company in high-level client and industry meetings as needed.
- Workforce Development & Community Impact
- Align operational strategies with the company’s commitment to serve underrepresented populations.
- Collaborate with workforce partners to ensure training and placement efforts are operationally supported.
Qualifications
- Bachelor's degree in Business Administration, Engineering, Construction Management, or related field (Master’s preferred)
- Minimum 10 years of progressive leadership experience in operations, preferably within construction, safety, or consulting environments
- Proven ability to lead teams and manage complex, multi-disciplinary projects
- Strong financial acumen, analytical mindset, and process improvement skills
- Excellent communication, interpersonal, and team-building abilities
- Commitment to diversity, equity, and workforce development
What We Offer
- Opportunity to lead in a purpose-driven organization
- Competitive salary
- Supportive, mission-aligned leadership team
- Impactful work that supports communities and creates pathways to meaningful employment
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