Director of Marketing/Operations Technology

Director of Marketing/Operations Technology

Client Location: Chicago, IL

Type: Full time-perm

Note: This position is hybrid 3x a week downtown Chicago, 2x remote preferably. This client will not sponsor or transfer visas now or in the future.

Responsibilities: This individual will lead our client’s Marketing Operations & Technology team, providing strategic and operational leadership to enable marketing execution, technology adoption, and business performance. This person will be accountable for operational performance and measurable business outcomes and will follow established enterprise review and approval processes for technologies and related standards, collaborating with IT, OGC, and Risk Management to ensure alignment with enterprise architecture, security, and data and AI strategy.

Requirements:

• Bachelor’s Degree with 10+ years of progressive experience in marketing operations, marketing technology, marketing automation, business operations, or related disciplines.
• 5+ years experience in people management required; able to attract and develop talent.
• Experience leading marketing operations, marketing automation, or business operations teams.
• Experience managing Salesforce Marketing Cloud or similar marketing technology platforms
• Strategic leader with strong operational and business acumen, as well as coaching and team development skills.
• Ability to manage technology portfolios, priorities, and cross-functional initiatives.
• Ability to leverage operational metrics and performance insights to drive business outcomes; strong understanding of data management, segmentation, campaign execution, and customer journey orchestration.
• Strong understanding of marketing technology ecosystems and automation capabilities.
• Proven ability to identify opportunities for operational efficiency and process optimization, with a focus on continuous improvement and innovation; experience building scalable operational processes and governance models.
• Ability to evaluate and operationalize AI-enabled marketing capabilities to improve business outcomes.
• Excellent stakeholder management and communication skills; ability to influence across functions and organizational levels.
• Experience managing competing priorities in a fast-paced environment.
• Additional Technical Components: Salesforce Marketing Cloud, Salesforce Data Cloud, Marketing Automation Platforms, CRM and Customer Data Platforms, AI and Workflow Automation Technologies, Audience Segmentation and Personalization, Data Governance and Data Quality Frameworks, Business Process Design and Optimization