Employee Benefits Account Manager

JCW is currently recruiting on behalf of a growing insurance and advisory firm for an Employee Benefits Account Manager to join their team. This role focuses on managing the day-to-day service needs of small- to mid-sized business clients, supporting benefits administration, claims coordination, and renewal processes while maintaining strong relationships with clients and insurance carriers. You will report directly to senior leadership and play a key role in supporting the firm’s client service operations. This is a fully remote opportunity with working hours of 8:00 AM – 5:30 PM EST and the potential for equity ownership.

Key Responsibilities

• Manage day-to-day client service for employee benefits programs, acting as the primary point of contact for business owners and company leadership.
• Support benefits administration, including onboarding, enrollments, renewals, employee additions and terminations, and policy updates, while maintaining accurate records.
• Assist clients with benefits-related claims inquiries and coordinate with carriers and brokers to help facilitate resolution.

Qualifications

• 3–5 years of experience working within an insurance brokerage or carrier environment.
• Experience supporting benefits administration, renewals, and client servicing within employee benefits insurance.
• Active Life & Health Insurance Producer License preferred.
• Strong organizational and communication skills with the ability to manage multiple client accounts in a fast-paced environment.