Client Finance & Operations Manager

MikeWorldWide is looking for a Client Finance & Operations Manager to support finance operations to help keep complex, multi-teamwork running smoothly, especially in regulated industries where accuracy, documentation, and financial compliance are crucial. This role supports financial tracking, staffing, vendor coordination, and compliance processes across up to twenty-five (25) active agency accounts, working within a single P&L, fully integrated operating model. You will partner closely with account, paid media, creative, operations, finance, and accounts payable teams to ensure work is scoped efficiently and correctly as well as billed accurately and documented thoroughly.

What You will Do:

Client Financial Operations & Reconciliation:

• Be a trusted, strategic advisor to the client service team through proactive, transparent communication and reliable reporting.
• Function as the client’s main point of contact for financial matters, including scope and billing negotiations, budget updates, responses to inquiries about invoicing, payment details, contract terms, scopes, and/or POs generation.
• Conduct weekly and/or semi-monthly analysis of labor and expenses to monitor and maintain spend pacing against approved budgets for up to twenty-five (25) client accounts.
• Ensure financial compliance with client MSAs and scopes, including tracking rates, discounts and terms for compliance while ensuring deliverables, performance metrics and milestones are met.
• Partner with team leads to build staffing plans that are cost effective and maximize productivity while aligning workforce capacity with client goals, ensuring the right people with the correct skills are available to meet fluctuating demand.
• Promote and implement operational workflow improvements with an eye towards increased margins, process efficiencies, and reduced costs.
• Liaise with finance on alignment between revenue forecasts and billed revenue.
• Assist the treasury department with accounts receivable collection.
• Collaborate with the legal team on MSA negotiations, contract renewals, and scope parameters to uphold compliance while mitigating risk.
• Support monthly billing, including invoice preparation, review, and reconciliation.

Vendor Management

• Track vendor costs across media and production partners.
• Review and reconcile vendor invoices against approved budgets and scopes.
• Foster vendor relationships to sustain long term value.
• Uphold and monitor pay when paid parameters.
• Ensure vendor spend aligns with approved scopes and budgets.
• Harmonize with the accounts payable team to mitigate risk and discrepancies.
• Orchestrate resolutions and correction of multi-faceted vendor issues by guiding parties into alignment.
• Partner with accounts payable team to ensure accurate invoicing and reporting.

Cross-Functional Compliance Support:

• Serve as financial operations liaison point of contact for paid media, creative, accounts payable, and finance teams.
• Maintain documentation to support approvals, audits, and reporting requirements.
• Support workflows across regulated industries with defined protocols and internal standards.

Qualifications:

• 4 to 6 years in finance operations, revenue operations, agency finance, or client financial management
• Experience managing billing, invoicing, budgets, and reconciliations.
• Strong attention to detail with the ability to manage multiple financial workflows at the same time.
• Experience working in environments with strict compliance, approvals, and documentation standards.
• Focus on effective strategies through clear communication.
• Ability to understand and navigate diverse perspectives.
• Comfort working with complex budgets and analysis of time and materials.
• Ability to manage multiple priorities and accounts simultaneously.
• Strong attention to detail, organization, and communication

Preferred Experience:

• Experience in energy, utilities, healthcare, financial services, or similar regulated sectors
• Experience working in integrated marketing teams or agency environments.
• Familiarity with media billing and vendor heavy account workstreams.

Why This Role Matters

You will ensure finance is delivered accurately, responsibly, and efficiently connecting budgets, expenses, vendors, and compliance so account teams can do their best work with confidence, backed by strong, reliable data.

Our Benefits:

We believe in flexibility and have the structure to make that our reality. MWWLife is our robust suite of benefits, programs, and incentives designed to support our employees’ experience during every phase of their careers. Forged in the spirit of flexibility and growth, it’s about the freedom to live your best life, both personally and professionally, and embodies the culture of caring that we cultivate at MikeWorldWide.

Highlights Include:

• Unlimited PTO
• Mental Health Awareness Days
• Friday Freeze
• Summer Fridays
• Commuter Benefits
• Professional Trainings and Workshops
• Phone and Mental Health Stipend
• Offices are closed between Christmas Eve and New Year's Day

Our Values:

At MWW, our values are what set us apart and give us the energy to move forward with confidence and excellence.

• Passion: We have a real passion for what we do. It’s why we get up every day and it’s what drives us to work harder, care more and execute flawlessly.
• Inclusivity: We’re inclusive – for real. Our respect and appreciation for diverse backgrounds and perspectives lead us to greater innovation, enhanced creativity, and richer experiences.
• Curiosity: Our endless curiosity opens us up to new ideas, collaboration, and growth. It drives our desire to immerse ourselves in the knowledge of others and the culture of the world about us.
• Empathy: Our authentic empathy gives us a sense of understanding which informs our work, enhances our ability to deliver for clients and elevates us from colleagues to family
• Independence: Our hard-earned independence gives us the freedom and flexibility to dream big, take risks and do what’s right – for our clients, our agency and each other
• Initiative: We have a spirited initiative – we’re fast, focused and fearless. It’s that confidence and pride in our ability to deliver exceptional work for exceptional clients.

Our Philosophy:

At MikeWorldWide, we are built to care. We care about each other, our clients, our work and our world. We have an inherent collective empathy that informs our ideas, energizes our work and elevates us from likable colleagues to beloved family.

We’re an independent agency and we care a lot about that. Our independence gives us the freedom and flexibility to dream big, take the risks worth taking, and to do the work worth caring about. Most importantly, it lets us do what’s right, for our employees, our families and friends, and of course, our clients.

Creating authentic and lasting connections for our clients—and the people who value those clients—is why we exist. We want them to be loved because their success is ours. And so, for them, we create work that people care about because now, more than ever, CARING COUNTS.

We celebrate diversity in our employees and partners, and we're committed to building a safe and inclusive workplace environment where we all can feel comfortable and thrive while we bring our best ideas to life. We're proud to be an equal opportunity employer, and we encourage future MWW families from traditionally underrepresented and underserved communities to apply.