Product Operational Specialist

Product Operations Specialist

JCW Group has partnered with an organization to hire a Product Operations Specialist within their Digital Product Management team. This is a tactical, enablement-focused role, where you'll run product tooling, planning cadences, and enablement so stakeholders can spend more time on strategy and customer value. It’s an excellent opportunity for a Product professional looking to strengthen execution and collaboration across the organization.

Key Responsibilities

• Own the setup and ongoing hygiene of product tools such as Jira, Jira Product Discovery, and Productboard, including playbooks and standards for how the tools connect
• Run and refine quarterly/PI-style planning and monthly/weekly touchpoints, from pre-reads and readiness checks to publishing decisions, priorities, dependencies, risks, and next steps
• Design and deliver enablement sessions and onboarding resources on product practices and tools to drive adoption across squads
• Support squads with tactical coordination and recommend pragmatic process and tooling improvements based on feedback from Product Managers, Design, Engineering, and leaders

Must-Have Qualifications

• 5+ years of experience in Product Operations, Program Management, or Product Management (Product Operations experience preferred)
• Demonstrated ability to operationalize processes and tools, facilitate planning, and drive adoption through enablement
• Working knowledge of Jira, Jira Product Discovery, Productboard, and Slack/ChatOps
• Strong written communication skills, with comfort building reusable documentation and playbooks
• Proven ability to work cross-functionally with Product Managers, Product Designers, UX Researchers, and Engineering