Patient Coordinator | Front Desk

Patient Coordinator / Front Desk

Equity Medical | Memphis, TN | Full-time | Onsite

Equity Medical is growing, and we are seeking an organized, personable, and dependable Patient Coordinator to join our Memphis, Tennessee site.

We are a multi-site clinical research organization conducting Phase I–IV clinical trials across multiple therapeutic areas. Our mission is to expand access to innovative treatment options in underserved communities through high-quality, compliant, and patient-focused clinical research.

About the Role

The Patient Coordinator serves as a welcoming first point of contact for patients, research participants, and visitors. This role supports front desk operations, appointment scheduling, participant communication, and administrative activities that help our research team deliver a positive participant experience.

The ideal candidate is comfortable interacting with patients, managing a busy schedule, handling confidential information, and keeping daily operations organized.

This is a full-time employee position based onsite in Memphis, Tennessee.

Key Responsibilities

• Greet patients, research participants, and visitors in a professional and welcoming manner.
• Manage check-in and checkout processes and verify participant contact information.
• Schedule and confirm appointments and study visits in coordination with the research team.
• Answer incoming calls, respond to general inquiries, and route questions to the appropriate staff.
• Provide appointment reminders and follow up on missed or rescheduled visits.
• Coordinate patient flow and communicate arrivals, delays, and scheduling changes to site staff.
• Assist with administrative paperwork, data entry, electronic filing, and record maintenance.
• Maintain an organized reception area and support routine office needs.
• Protect patient and participant confidentiality and follow applicable privacy requirements and site procedures.
• Complete required compliance, privacy, GCP, and systems training.
• Provide administrative support to the research team and perform other duties as assigned.

Qualifications

• High school diploma or equivalent required; additional education in healthcare or a related field preferred.
• Previous front desk, patient services, medical office, or administrative experience preferred.
• Strong customer service skills and a professional, courteous manner.
• Excellent organizational skills and attention to detail.
• Clear written and verbal communication skills.
• Ability to manage multiple priorities and remain composed in a busy environment.
• Comfort using scheduling systems, electronic records, email, and standard office software.
• Ability to handle sensitive information with discretion.
• Experience working with diverse patient populations is a plus.
• Previous clinical research experience is helpful but not required.

If you enjoy helping people and keeping a busy office running smoothly, we encourage you to apply.

About Equity Medical

Equity Medical, LLC is a multi-state, multi-therapeutic clinical research organization with an independent CRO division. We are committed to an inclusive, collaborative, and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.