Front Desk Associate

Collage Dance Collective, a non-profit, professional ballet company and conservatory is seeking a part-time Front Desk Associate to provide front desk and general administrative support. A successful candidate will be a strong systems-thinker who approaches their work with efficiency, attention to detail, and hospitality. The Front Desk Associate serves as the first point of contact for our parents and students, monitors inventory systems, responds to incoming calls and triages customer inquiries.

The Front Desk Associate will be responsible for the following essential functions:

Responsibilities:

• Serve as a welcoming first point of contact for all parents, clients, and students
• Manage check in process for appointments, classes and assessments
• Perform data entry of new client profiles and update existing ones in studio management software
• Maintain accurate inventory records
• Maintain, clean and organize the lobby, studio equipment and studios as needed
• Answer incoming calls and collect messages for administrative and executive staff
• Provide parents with accurate and up-to-date account balances, receipts, and other account related paperwork
• Process payments for tuition, fees and ticket sales
• Enforce studio etiquette for our students
• Understand and communicate with prospective families Collage’s different conservatory programs
• Assist with email marketing and client relationship management projects
• Other reasonable duties as assigned by management

Preferred Skills

• Exhibit strong professional work ethic, professional demeanor/behavior
• Excellent communication skills (verbal and written) and interpersonal skills
• Excellent organizational and multi-tasking skills and ability to prioritize work flow according to immediate demands in a fast-paced environment
• Ability to work independently
• Experience in customer service
• Working knowledge of Microsoft Office and Google Drive suites
• Experience working with children
• Understanding of ballet studio environment, a major plus
• Superior attention to detail and accuracy
• A high degree of integrity handling confidential and sensitive information