JOBBOL · HELP CENTER

How can we help?

Clear answers for your next step, whether you are looking for work or hiring.

Employer accounts

How do I create an employer account?

Start at Create an employer account. Enter your name and an email address you control, then verify the numeric code. Continue with a secure password and the required account details before completing the company profile.

A candidate account does not provide employer access. Register as an authorized representative of the organization you intend to recruit for. Email verification confirms access to the address; it does not approve the company, establish ownership of a company record, or publish a job.

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What if my employer verification code or link does not work?

Check the address entered and look in spam or filtered folders. Use the latest message and keep the registration flow in the browser where you started. If a code or link expired, request a fresh one from the relevant account screen.

Do not share codes, password-reset links, or application-access links. A company-review decision and an email-verification message serve different purposes. If the issue continues, send support the account email and a description of the failed step, without forwarding secret tokens.

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How do I recover or change my employer password?

Use Employer password recovery when you cannot sign in. Follow the verification instructions sent to the employer account email and choose a new password. Candidate password recovery does not reset an employer account.

When signed in, the security section in Settings lets you change the password using the current one. Use a unique passphrase and do not share one login across a recruiting team; use reviewed team access instead.

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Are employer accounts and job postings free?

Employer accounts and individually reviewed job postings in this portal are free. There is no paid-upgrade or sponsored-placement checkout in the current employer workspace. Posting does not guarantee applicants, interviews, hires, or placement in a search engine.

The company must be approved and each job must pass its own review. Before creating an account, read the Employer terms and Job Posting Policy. Report any payment request that claims to be necessary for approval through Contact us.

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Company identity and review

What information should I put in the company profile?

Open Company profile and provide the organization’s legal and public names, website, industry, institutional description, primary location, and the appropriate recruiting contact details. The form identifies required information and offers optional public details where supported.

Use accurate, plain-English descriptions. Do not include confidential personnel records or unnecessary identity documents. Address-publication choices control public address details where offered; an account contact is not automatically a public contact. Check the preview and submit the profile for review when the required fields are complete.

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My company is already listed. Can I select it and start posting?

The company autocomplete helps locate an existing public identity and avoid duplicate records. Select the correct organization using its name and distinguishing details, then request association through the profile flow.

Selecting a suggestion does not give you control of that company. The association remains subject to review and suitable evidence of authority. Be careful with similarly named businesses, branches, brands, and parent groups. If the match is uncertain, explain it to support instead of claiming another organization’s page.

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How does Jobbol check my connection to a company?

Jobbol reviews the company profile and association request separately from account-email verification. A corporate email domain and consistent public business information can support the review, but a matching name alone is not proof of authority.

If your business uses a general email provider, give accurate website, contact, and business information and explain your role. The review team may request clarification through the available support or review channels. Do not upload unnecessary identity documents or assume that a company-domain address guarantees approval.

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Can I update an approved company’s name, logo, or description?

You can propose appropriate profile changes through Company profile. Proposed changes are reviewed before they replace the shared public company information. Selecting or editing a name does not authorize a merge with another company.

Reliable existing information is protected through review and change history. A pending profile request can temporarily prevent new job creation or submission until it is resolved. Changes approved for the public company identity then feed the relevant company and job displays; earlier application records can retain historical details.

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How should I prepare my company logo and description?

Upload a logo that you are authorized to use and that clearly represents the correct organization. Use the file types and size limits shown by the upload control. The service validates the file and prepares a normalized image; a successful upload is not the same as approval for public replacement.

Write a short, factual company description in clear English. Avoid promotional spam, unsupported claims, private information, and instructions for bypassing the application flow. Where no approved company logo is available, the portal uses its default image.

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What does each company-review status mean?

A draft is still being prepared. A submitted or under-review profile is waiting for a decision. Changes requested means the reviewer needs corrections; a rejected or suspended profile cannot be used to publish jobs. Read the reason shown in your workspace before acting.

An approved company must also have the required approved association and application destination to use posting tools. Company approval does not approve any job automatically. Each job is submitted and reviewed separately. Check your workspace for the current next step.

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How long does company or job review take?

Jobbol aims to review submitted company profiles and individual job postings within 24 hours. This is a target for review, not guaranteed publication or an automatic approval deadline.

Missing details, an unclear company association, verification issues, requests for correction, or review volume can require more time. Check the workspace status and updates for the requested next step. If you need to follow up, contact support with the account email and relevant submission reference rather than creating duplicate profiles or jobs.

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What should I do if my profile is rejected or needs corrections?

Read the review reason in your employer workspace. If corrections are requested and editing is available, update the relevant details and submit the profile again. Make the correction specific—for example, clarify the website, business identity, or representative’s connection to the company.

If the profile is rejected or restricted and you cannot edit it, use Contact us to ask about the decision. Creating another account does not bypass a restriction. Approval is based on the reviewed information, not on repeated submissions.

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What is the application email, and why must I verify it separately?

The application email is the approved destination for candidate applications. Your account sign-in email identifies your login; the application destination may serve a different purpose and must be verified through its own flow.

The company owner manages it in Settings. A new job submission uses the verified destination approved with that submission. Changing the account email or application destination does not silently redirect historical applications or already approved jobs. Review the job and submit changes for review when a destination needs to change.

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Creating and managing jobs

How do I create and submit a job?

After the company and required association are approved, open Post a job. Enter the original job title, choose its standard occupation and relevant categories, and provide the job location, work arrangement, employment type, responsibilities, qualifications, and other applicable details.

Save a draft while preparing the posting. When the required information is complete, confirm your authority and the posting’s accuracy, then submit it for review. Saving or submitting does not publish the job immediately; the individual review must be approved.

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Which job details are required for review?

A submission needs a meaningful title, a selected standard occupation, at least one professional category, a valid U.S. city, and sufficient description, responsibility, and qualification text. The form also records work arrangement and employment type. Remote jobs need eligible applicant locations.

Use actual information about the position. A city selected for a remote listing does not replace its remote-region restrictions. Do not put contact instructions, unrelated advertisements, or sensitive-data requests into the job description to bypass the approved application process.

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How should I enter salary and compensation information?

Enter real positive amounts in U.S. dollars, choose the pay period, and make sure the maximum is not below the minimum. Explain relevant benefits or compensation conditions in the appropriate job fields.

The form can technically accept a blank salary field, but that does not determine whether omission is lawful. Employers are responsible for the pay range, benefits, and other disclosures required where a job is advertised or may be performed. Review the applicable state and local requirements before submitting. Do not invent a range to pass review.

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How do I describe a remote or hybrid job accurately?

Choose the appropriate work arrangement. For a remote posting, identify whether applicants may work throughout the United States or only in specified U.S. states, using the form’s supported options. State any schedule, travel, equipment, or on-site requirements clearly in the description.

For hybrid work, select the real job city and explain the expected on-site component. Do not describe a geographically restricted position as “work from anywhere.” The current posting form supports its listed U.S. location scopes; contact support when the actual requirements do not fit them.

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How do job titles and categories work?

Enter the job title as you want it advertised. You do not need to choose a standardized occupation. Categories describe the professional field and other relevant characteristics of the opportunity.

You may select up to eight relevant categories, including at least one professional field. After review, the original title and validated categories help populate the job-title directory. Choose only categories that accurately describe the work.

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Can I save a job before it is complete?

Yes. Save a draft while preparing the posting and return to it from Jobs. A draft is private to the authorized workspace and does not become a public job because it was saved.

Submission performs the complete-information checks and requires the appropriate company approval and verified application email. If a form reports that the record changed, reopen the current version before saving; this protects another team member’s edits from being overwritten.

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How do I know whether a job is actually live?

Check the job’s status in Jobs and open its detail page. Draft, Awaiting review, and Changes requested are not public publication states. A published job must also remain eligible and unexpired to appear on the public site.

Use the public-page link when it is available to verify the visible listing. Company approval, a saved draft, or an email confirming receipt of a submission does not by itself mean the job is live. Search updates may take a short time to synchronize.

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What happens when I edit a published job?

Editing a published job requires confirmation that it will be removed from the public site while the revised version is reviewed. The updated content becomes a draft, and you must submit it again for approval.

This prevents unreviewed changes to an active listing. Make all necessary corrections together, review the application destination and location, and submit the complete version. Existing application records keep the details associated with their original submissions; editing the job does not rewrite those records.

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How do I respond to changes requested or a rejected job?

Open the job detail and read the review reason. When the status permits correction, edit the requested details, save, and resubmit. Check the job’s identity, location, requirements, and pay disclosures rather than just changing a few words.

A rejected or restricted submission may require support before editing becomes available. Use Contact us with the submission link and your question. Duplicating a rejected posting or using another company account is not a way to bypass review.

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How do I stop accepting applications for a filled job?

Open the job in Jobs, use its close action, and confirm. The public listing stops accepting new applications through the portal after it is closed.

Close filled, withdrawn, or inaccurate opportunities promptly instead of waiting for expiry. Closing the job does not erase its existing application history or send a hiring decision to every candidate automatically. Record appropriate individual recruiting updates in the application area when needed.

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Can I reopen a closed or expired posting?

A closed or expired posting must be checked and submitted for a new review before it can become public again. Open the existing job, update any outdated details, and use the available resubmission flow.

Reopening is not an automatic extension or a way to bypass the publication checks. Confirm that the opportunity is still genuine and that the location, compensation, responsibilities, and application destination are current. Historical applications remain associated with their original records.

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How long can an approved job stay available?

Listings have a limited active period of no more than 30 days under the portal’s current posting rules. You can select a supported earlier closing date. A job may be closed sooner if it is filled, withdrawn, restricted, or needs another review.

A status shown in the workspace is checked against actual public availability. Do not assume that a search-engine copy or saved candidate link means the job is still accepting applications. To advertise a continuing need, review the job and submit it again through the supported process.

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Can I hide my company’s identity in a new employer posting?

The current self-service job form does not offer a confidentiality switch. Do not replace your company with a false name or select another organization to conceal the advertiser.

If you have a legitimate confidential-recruitment requirement, contact Jobbol before submitting and explain what information must remain private. Company and job records with existing confidentiality rules must keep those protections. A public company directory entry does not authorize disclosure of private recruiting or account information.

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Applications and candidate information

Where do I find applications for my jobs?

Use Applications in the authorized company workspace. Search for the candidate, job, or reference and open the relevant record. You can review the selected resume label, application details, and recorded status.

Applications sent to the verified destination can also contain a protected access link. Keep that link private. A public company page does not grant application access, and a similarly named organization’s imported listing must not be treated as a posting owned by your account.

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How are candidate resumes delivered and downloaded?

The application notification provides a protected link rather than a public directory of candidate files. Authorized access lets you view the application details and confirm a resume download. The record identifies the resume version selected for that submission.

Downloads can be recorded and shown to the candidate. Keep downloaded copies secure and use them only for the relevant legitimate recruiting purpose. Protected links can expire or be revoked after withdrawal or account changes; forwarding a link to an unauthorized person is not an approved way to add a recruiter.

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How do I send a recruiting status or message to a candidate?

Open the application, choose an available status, review the message, and confirm the action. Recorded updates may be shown in the candidate’s account and sent by email. Use accurate wording: an interview status should not imply that a meeting has been scheduled unless you have actually arranged it.

The flow prevents repeated messages for the same recorded status and restricts invalid transitions. It is not a general-purpose chat system. Keep messages professional and relevant, and do not include requests for payment or unnecessary sensitive information.

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Does a published job guarantee applications or hires?

No. Publication makes an eligible listing available on the portal, but candidates decide whether to apply and employers make hiring decisions. Job views and apply-click activity are different from completed, recorded applications.

Review the accuracy and clarity of the title, location, pay, qualifications, and responsibilities. Avoid misleading promises or unnecessary barriers. If the job is not publicly available when you expect it to be, check its review status and closing date before treating low activity as a technical problem.

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What are my responsibilities when handling candidate information?

Access candidate information only when you are authorized to recruit for the relevant organization. Use it for the legitimate recruiting purpose, limit access, protect downloaded copies, and follow applicable privacy and employment requirements.

Do not sell resumes, reuse application contacts for unrelated marketing, or publish protected links. Candidate withdrawal can revoke Jobbol-hosted access but cannot delete your downloaded copies. Handle requests about your own records through your organization’s appropriate process. See Employer terms and Privacy policy.

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Team access and account help

Can several recruiters work with the same company?

Yes, through the reviewed team-access flow. The company owner requests recruiter access for an email address. The invited person needs a verified employer account, accepts the invitation, and must receive the required review approval before access is granted.

Use Team & workspaces to manage requests and available memberships. Owner and recruiter permissions differ; recruiters do not automatically gain control of the shared company identity or owner-only settings. Do not share the owner’s password as a substitute for membership.

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How do I switch between companies I am authorized to manage?

Open Team & workspaces and select an available company workspace. The list is based on active approved memberships, not on every company in the public directory.

Before editing a job or reviewing applications, confirm that the correct workspace is selected. Access to one branch, brand, or company does not automatically authorize access to others. If the organization is missing, resolve the association or membership request rather than selecting a similar public name.

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How do I remove a recruiter’s company access?

An authorized owner can manage recruiter membership in Team & workspaces. Remove access when the person no longer recruits for the organization, and check whether other operational credentials also need to be changed.

Removing membership does not delete the canonical public company or its historical job records. It also cannot recall files the recruiter already downloaded. Ownership changes or disputes should be raised with Jobbol support rather than attempted through a normal recruiter invitation.

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How do I request closure of an employer account?

Contact Jobbol through Contact us using an address connected with the employer account. Explain whether you want to close the login, end a company association, or stop all current recruiting. The current employer settings do not provide an immediate self-service closure button.

Close active jobs promptly if you no longer want applications. Support may need to verify authority and consider other authorized members and required records. Account closure should not erase a shared company identity or unrelated historical listings automatically.

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What should I include when asking for employer support?

Include the employer account email, company name, and the relevant job or application reference. Describe the exact step, status, or error, and explain what you expected. For an identity dispute, describe your relationship to the organization without sending unnecessary sensitive documents.

Use Contact us. Never include passwords, verification codes, private application links, or candidate resumes in the message. The form records the issue for support; it does not automatically approve a company, publish a job, or send a response to candidates.

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