Technical Trainer – Entry

About us:

Creative Information Technology Inc (CITI) is an esteemed IT enterprise renowned for its exceptional customer service and innovation. We serve both government and commercial sectors, offering a range of solutions such as Healthcare IT, Human Services, Identity Credentialing, Cloud Computing, and Big Data Analytics. With clients in the US and abroad, we hold key contract vehicles including GSA IT Schedule 70, NIH CIO-SP3, GSA Alliant, and DHS-Eagle II.

Join us in driving growth and seizing new business opportunities!

Position Description:

• Experience must be in IT-related applications with a good understanding of computers/technology and functional-based training skill sets.
• Develop a training strategy and implementation plan.
• Conduct training needs assessments, job task analyses, and software application evaluations to organize complex information, develop training content, and determine the best training format to meet training goals and objectives.
• Develop manuals, job aids, training guides, brochures, newsletters, or other materials as it pertains to user education.
• Develop instructor guides and participant manuals for instructor led / classroom-based training.
• Develop web-based training when appropriate to support the overall learning objectives of the system end users.
• Create content outlines and storyboards for interactive web-based training programs.
• Leverage training development tools to create graphical and page layout designs for interactive training.
• Record and create professional-looking videos and training material.
• Review project documentation and attend project meetings to identify any impact to training and make recommendations on changes to the training program based on impact analysis.
• Develop assessments that meet the project’s training objectives. Provide functional analysis for data integrity, compliance with State of Alabama processes/procedures and/or enhancement testing processes required for the successful implementation of changes and data migrations.
• Review and attend vendor/project meetings as needed to learn new systems, analyze functional requirements of the applications, comprehend changes within the system and test any future changes within the software.

Skills Required:

• Good interpersonal and communication skills
• Experience with planning and implementing an effective training curriculum
• Collaborate with management to identify training needs
• Schedule and coordinate training classes as required
• Time management and organizational skills
• Good analytical skills
• Strong PC skills and previous experience with training IT/Client software applications
• Works effectively under pressure and accommodates deadlines

Skills Preferred:

• Experience with Ivalua eProcurement applications
• Experience with Purchasing and/or accounting applications
• Experience with Accounting applications or an accounting background
• Experience with Payroll and/or HR applications
• Experience with Articulate workplace training software
• Experience with Camtasia video editing software

Experience Required:

• At least 3 years’ experience in the following training specifications:
• Instructor-led training experience
• Developing training materials/job aids/manuals – experience with Visio and Word
• Experience with virtual/remote training platforms such as WebEx and MS Teams

Education:

• Bachelor’s degree from an accredited 4-year college or university

Applications will be reviewed on a rolling basis until the position is filled. We look forward to reviewing your application.