Customer Service Representative

Job Description – Customer Experience Representative I

Job ID: 581

Location: Cedar Falls, IA (must live within 50 miles of the Cedar Falls, IA office)

Contract Duration: November 30, 2026 – April 3, 2027

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Work Mode: Hybrid — 8 days in office per month; Tuesdays and Wednesdays are mandatory office days

Conversion: Potential for permanent employment

1. Role Overview

The Customer Experience Representative will be the primary point of contact for customers, dealers, distribution partners, and sales teams. The candidate will handle customer inquiries, resolve issues, maintain relationships, and support Relationship Managers in growing the company's vendor finance business.

The company operates in the agricultural finance industry, so familiarity with banking products and crop insurance is beneficial.

2. Key Responsibilities

• Handle day-to-day customer inquiries and provide excellent customer service.
• Act as the first point of contact for customers, dealers, distribution partners, and sales representatives.
• Support Relationship Managers in maintaining and growing existing customer accounts.
• Help coordinate marketing and communication activities for strategic accounts.
• Build and maintain strong relationships with customers and business partners.
• Document customer calls, track issues, and coordinate resolutions.
• Identify customer concerns and recommend ways to improve the customer experience.
• Communicate account updates, customer feedback, and pending issues to Relationship Managers.
• Coordinate with internal teams, including sales, portfolio analysts, and compliance.
• Support customer and dealer experience decisions and resolve account-related issues when needed.
• Represent the company at trade shows, conventions, and other business events.

3. Required Qualifications

• Previous customer service experience in a professional or administrative setting.
• Strong verbal and written communication skills.
• Basic computer skills, including Microsoft Word, Outlook, and Excel.
• Ability to handle customer inquiries, resolve problems, and manage difficult situations professionally.
• Strong interpersonal, teamwork, and relationship-building skills.
• Good judgment, problem-solving, and conflict-resolution abilities.
• Ability to work independently and manage tasks under time constraints.

4. Preferred Qualifications

• Knowledge of banking products, crop insurance, or agricultural finance.
• Experience preparing reports or working with business data.
• Experience communicating with customers over the phone and in person.
• Students pursuing degrees in Business or Communications are welcome to apply.

5. Ideal Candidate Profile

The ideal candidate is an entry-level or early-career professional with customer service or administrative experience, strong communication skills, and good problem-solving abilities. They should be comfortable interacting with customers, managing inquiries, coordinating with internal teams, and maintaining accurate records.