Field Engineer @ Elmhurst, Queens, NY (Direct client)

Field Engineer

Long term Contract

Elmhurst, Queens, NY

Top 5 Must-Have Skills

• IT infrastructure support and troubleshooting
• IMAC (Install, Move, Add, Change) experience
• Hardware and software diagnostics
• Strong customer service and communication skills
• Ability to work onsite and safely use a ladder

Job Description

We are seeking a Field Support Technician to provide operational support for IT infrastructure across office environments, reservation centers, and airport locations. The ideal candidate will have hands-on experience supporting end-user hardware, software, and infrastructure while delivering exceptional customer service.

Key Responsibilities:

• Provide operational support for IT infrastructure across multiple locations.
• Perform Install, Move, Add, and Change (IMAC) activities for IT equipment.
• Deliver onsite technical support during field visits and dispatched service requests.
• Diagnose hardware and software issues and implement effective solutions.
• Produce accurate and timely service reports.
• Document technical processes, procedures, and resolutions.
• Collect and analyze system performance data to support troubleshooting efforts.
• Manage workflow efficiently to meet scheduled service commitments.
• Accurately document complex issues and their resolutions.
• Develop workaround procedures when standard processes are ineffective.
• Troubleshoot software installation, configuration, and setup issues for field engineers, technicians, and end users.
• Build and maintain positive relationships with customers through professional support.
• Safely use ladders and perform work that may require physical movement of equipment.

Qualifications:

• Experience providing field technical support in enterprise IT environments.
• Strong troubleshooting skills for hardware, software, and infrastructure issues.
• Experience with IMAC activities.
• Excellent documentation and communication skills.
• Ability to work independently and prioritize multiple service requests.

Ability to safely use a ladder when required.

Will wait for your response.

Vishnu Singh