Customer Service Representative

1302 N Meridian St, Indianapolis, Indiana 46202

Interview :In person only

Pay Rate must be $15.80.

Overview

The Hoosier Lottery Customer Service Representative will assist customers with the claims process of Hoosier Lottery prizes, questions related to Hoosier Lottery products and other duties as needed. Individuals will work an average of 22 hours per week at the Hoosier Lottery Headquarters.

Job Responsibilities

· Greet customers upon arrival in the Claims Center;

· Ensure all proper documentation is presented prior to claim processing.

· Sell lottery products daily including scratch and draw game products;

· Assist with nightly closing process when needed.

· Provide shift coverage for staff benefit time.

· Other duties as assigned.

Job Requirements

· High School diploma or equivalent;

· Excellent customer service skills;

· General knowledge of and ability to operate a telephone and cash register;

· Basic knowledge of clerical procedures, methods, and principles;

· Proficient with modern office equipment including computers, fax machines, and scanners

Skill

Required / Desired

Amount

High School Diploma or Equivalent.

Required

Prior administrative clerical experience.

Required 6 Months

Demonstrated customer service experience.

Required 6 Months

Basic phone, register, and office equipment experience.

Required

Experience with nightly closeouts, cash counts and deposit prep.

Highly desired

Question 4

If selected for engagement, your candidate’s hourly Pay Rate must be $15.80.

Question 5

This is a part-time temporary position, approx. 2-3 months duration, to cover LOA for full-time employee. Does candidate accept this requirement?

Question 6

Position is on-site, not to exceed 22 hours/week. Does candidate accept this requirement?

Question 7

Candidate must be flexible with schedule, including shift coverage for staff benefit time and nightly closing as needed. Is candidate available for variable hours and evening shifts?

Question 8

Candidate must have reliable transportation and be punctual with attendance. Does candidate accept this requirement?