Operations Manager

Shaping the Future of Logistics- Your Career Starts at Röhlig

Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships.

Join our international team of more than 3,000 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance — because we believe success is best achieved together.

Rohlig USA has 200 employees in 12 different Offices.

We are seeking a results-driven, highly motivated Operations Manager to join our growing team in Mount Prospect, IL.

What you will do:

Increasing Branch Profits

• Utilize discretion and independent judgment to engage vendors to increase margin on each shipment.
• Utilize discretion and independent judgment to ship goods using the most efficient, cost-effective route to increase margin on each shipment.
• Discretion to engage vendors.
• Management of vendors.
• Negotiate rates with shipping vendors.
• Employee profit and loss on each shipment will be analyzed.
• Overall management of desk to maximize profit.

Coordination Operations of Imports Air and Sea Departments by:

• Monitors workflows and management of resources to ensure timely and accurate operational processes.
• Ensures speedy delivery of cargo to customers.
• Compliance with all regulations prescribed by USA Customs/IATA/TSA and other governing bodies.
• Ensures that support documentation is correct.
• Oversees pick up on behalf of the client/agent as required.
• Ensures the registration of shipments.
• Ensures the accurate completion of airway bills/bills of lading.
• Reports to customs when applicable.
• Ensures timely deliver to carriers, consolidators and packing depots.

Financial and Accounting Outcomes

• Invoicing and collection of freight, agency and disbursements from clients.
• Resolves accounting issues related to forwarding cost/payment, overseas invoicing and free domicile, etc.
• Reconciles CASS statements, approves credit notes and monitors cartage/waiting time costs.
• Processes Air and Sea freight debtors/creditors in an expeditious manner.
• Supplies support documents & information of accounts on overdue payments.

Client and Supplier Management

• Quotes and records rates to clients and prospective clients. Negotiates buying rates with airlines/shipping lines and subcontractors.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Manages allocated customers using establishes tools (e.g. Activity reports) to achieve and exceed targets.
• Traces orders and ensures that information affecting arrival and dispatch is communicated to customers (internally & externally) or their agents.
• Reacts in a timely manner when reviewing discrepancies and keeps record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Keeps focus of competitor activities and industry trends - attends industry related functions when required.

What you bring:

• High school graduate, some college preferred
• Knowledge of related computer applications
• Familiarity with all freight forwarding procedures and financials
• Business unit & Cost center supervision
• Essentially four plus years of industry related experience required
• Demonstrated Leadership and People Management skills
• Highly motivated and results driven
• Outstanding people skills; customer driven, business savvy
• Able to handle complex problems, multitask

What we offer you:

At Röhlig, we believe in supporting our employees' well-being, growth, and work-life balance. That’s why we offer a competitive benefits package designed to empower you both personally and professionally:

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
• Salary $90,000-$110,000

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

For further information about the position or the application process, please reach out to:

More information on www.rohlig.com