Administrative Assistant/Insurance Agent

About Us

The Griffith Brothers Agency is an independent insurance agency dedicated to helping individuals, families, and businesses find coverage that meets their needs. By partnering with a variety of insurance carriers, the agency offers a range of insurance solutions alongside personalized service and ongoing client support.

With an emphasis on building long-term relationships, The Griffith Brothers Agency prioritizes responsive communication, attention to detail, and making the insurance process as simple and efficient as possible. Services include policy selection, renewals, billing assistance, and ongoing policy support.

The agency takes pride in delivering professional, reliable service while maintaining strong relationships with clients and insurance carrier partners.

We are seeking a reliable, organized, and customer-focused Insurance Administrative Assistant/Agent to join our team and support the daily operations of our insurance agency.

Administrative Assistant:

The ideal candidate will assist with administrative tasks, billing, invoicing, insurance policy renewals, and client communications while helping ensure the office runs smoothly and efficiently.

Responsibilities

• Provide general administrative and clerical support for daily office operations.
• Assist with processing insurance policy renewals and maintaining accurate client records.
• Prepare, review, and process billing statements and invoices.
• Organize and maintain insurance documents, files, and other important records.
• Assist with client inquiries and routine correspondence by phone and email.
• Enter and update information in agency management systems and spreadsheets.
• Follow up on outstanding paperwork, payments, and renewal documentation.
• Support other office tasks as needed.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Professional, dependable, and comfortable working independently and as part of a team.
• Ability to learn and navigate agency software to maintain client information, process policy renewals, and manage documentation.
• Previous administrative or insurance industry experience is preferred but not required.
• Experience with EZLynx or other insurance agency management systems is a plus.
• Experience with Adobe Acrobat for viewing, editing, organizing, and managing PDF documents is a plus.

Insurance Agent:

The ideal candidate will help clients identify their insurance needs, recommend appropriate coverage options, manage policy applications and renewals, and build lasting client relationships through knowledgeable guidance and dependable service.

Responsibilities

• Develop and maintain relationships with new and existing clients to understand their insurance needs.
• Assess client needs and recommend appropriate insurance coverage options for individuals, families, and businesses.
• Prepare insurance quotes, explain coverage options, and assist clients with policy selection.
• Process insurance applications, policy renewals, endorsements, and other policy changes.
• Communicate with insurance carriers to obtain quotes, review coverage options, and resolve policy-related questions.
• Respond to client inquiries regarding coverage, billing, claims procedures, and policy updates.
• Follow up with prospective and existing clients regarding quotes, renewals, and outstanding documentation.
• Maintain accurate client records, policy information, and correspondence in the agency management system.
• Identify opportunities to provide additional coverage options based on clients' changing needs.
• Stay informed about insurance products, carrier guidelines, and industry practices.
• Provide ongoing customer service to support client satisfaction and long-term relationships.

Qualifications

• Strong communication and interpersonal skills, with the ability to explain insurance products and coverage options clearly.
• Excellent customer service skills and a commitment to building positive client relationships.
• Strong organizational skills and attention to detail when managing policies, applications, and client records.
• Ability to multitask, prioritize responsibilities, and meet deadlines.
• Comfortable communicating with clients and insurance carriers by phone and email.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Experience with EZLynx or other insurance agency management systems is preferred.
• Familiarity with Adobe Acrobat for reviewing, editing, and managing PDF documents.
• Previous insurance, sales, or customer service experience is preferred but not required.
• Willingness to learn insurance products, coverage options, and agency procedures.
• Bilingual in Spanish is preferred but not required.

Administrative Assistant/Insurance Agent Position Details

• Position Type: Full-time or Part-time
• Location: Cranford, NJ
• Work Arrangement: On-Site
• Schedule: Monday–Friday, 9am - 4pm

The Griffith Brothers Agency is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to race, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.