Tier I Network Technician | Raleigh, NC || W2 / 1099 Profiles

🚀 Hiring: Tier I Network Technician | Raleigh, NC

We are looking for a dependable and detail-oriented Tier I Network Technician to join a 24/7 network monitoring and technical support operations team.

This is an excellent opportunity for candidates with experience in IT support, Help Desk, NOC, Network Monitoring, or Technical Support who are interested in working in a mission-critical technology environment.

📍 Job Details

• Job Title: Tier I Network Technician
• Location: Raleigh, NC
• Work Arrangement: 100% On-site
• Shift: Overnight / Night Shift
• Duration: 4-Month Contract-to-Hire

🔹 Key Responsibilities

• Monitor network and system dashboards for alarms, alerts, outages, and service disruptions.
• Identify, document, and escalate network connectivity and system-related issues.
• Handle incoming technical support calls and service requests.
• Create, update, and maintain incident records using ticketing/case management systems.
• Coordinate with technical teams and external vendors for troubleshooting and issue resolution.
• Track incidents, service restoration, and resolution progress.
• Provide timely updates and maintain accurate shift handover documentation.
• Follow established procedures for incident management and escalation.

🔹 Required Qualifications

• High school diploma or equivalent.
• Strong computer skills and ability to work with multiple applications.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Good documentation and organizational skills.
• Ability to prioritize tasks and handle urgent situations.
• Willingness to work overnight shifts in a 24/7 operations environment.

🔹 Preferred Qualifications

• Experience in IT Help Desk, Technical Support, Network Operations Center (NOC), or Telecommunications.
• Basic understanding of networking concepts, IP connectivity, and network equipment.
• Experience with ticketing systems such as Salesforce.
• Familiarity with monitoring dashboards and incident management tools.
• Public safety or emergency communications experience is a plus.

⭐ Important Information

• Previous 911 or emergency communications experience is NOT required.
• Training will be provided.
• This is a 4-month contract-to-hire opportunity with the potential for permanent employment.
• Candidates must be comfortable working 100% onsite in Raleigh, NC, including overnight shifts, weekends, and holidays as scheduled.
• Candidates must be eligible to transition into permanent full-time employment without sponsorship.

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