Accounts Receivable Associate

Location: Phoenix, AZ

Our client, a leading global company specializing in custom solutions for the medical device and pharmaceutical industries, is seeking an Accounts Receivable Associate for its Phoenix, AZ location. The company designs and manufactures custom components using advanced plastic manufacturing technology and rigorous quality control standards.

Position Overview

The Accounts Receivable Associate works closely with Sales, Customer Service, Shipping, and Accounting to manage the full-cycle accounts receivable process for a manufacturing operation. Reporting to the Accounting Manager/Controller, this role makes sure customers are invoiced accurately and on time, payments are applied correctly, past-due balances are collected, and AR records support a timely and accurate month-end close.

Responsibilities and Functions:

• Generate and issue a high volume of customer invoices based on shipments, sales orders, and contract pricing, ensuring accurate pricing, quantities, and terms.
• Apply daily cash receipts (check, ACH, wire, and credit card) to customer accounts; research and resolve unapplied cash, short-pays, and deductions.
• Manage collections on past-due accounts through proactive phone and email follow-up, escalating at-risk accounts to management as needed.
• Research and resolve billing discrepancies and customer disputes with Sales, Customer Service, and Shipping, and issue credit memos when approved.
• Maintain the customer master file, including new customer setup, credit applications, tax-exemption certificates, and payment terms.
• Maintain and review the AR aging report and help keep AR subledger balances in agreement with the general ledger.
• Support month-end close by preparing AR reconciliations, reviewing shipped-not-billed items, and assisting with bad debt reserve analysis.
• Manage customer portal submissions and invoicing requirements for key accounts, including EDI or e-invoicing where applicable.
• Provide documentation for internal and external audits and follow internal controls over billing and cash receipts.
• Recommend and support improvements to AR processes, including expanded use of ERP and AR automation tools.

Qualifications:

Education:

• Associate’s degree in Accounting required; Bachelor’s degree in Accounting or Finance is a plus.

Experience:

• 3+ years of accounts receivable, billing, collections, or general accounting experience; manufacturing or distribution experience strongly preferred.
• Working knowledge of full-cycle AR, cash application, collections, and account reconciliations.
• Experience with an ERP or accounting system (SAP, Oracle, Epicor, Microsoft Dynamics, NetSuite, Sage, or similar).
• Intermediate Excel skills, including VLOOKUP/XLOOKUP, pivot tables, and reconciliations.
• Strong attention to detail and the ability to meet daily cash application and month-end deadlines.
• Clear, professional, customer-focused communication skills with customers and internal departments.

Benefits:

• Dental, health, and vision insurance
• Paid time off
• Career development and growth opportunity

Location: Phoenix, AZ — on-site, full-time.

Equal Opportunity Employer Disclaimer

This organization is an Equal Opportunity Employer and is committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by applicable law. Employment decisions are based solely on qualifications, merit, and business needs.