Director of Client Programs, LCSW

Company Description Keystone House Inc. is a non-profit organization dedicated to supporting adults with serious mental health conditions in achieving greater independence and stability in community settings of their choice.

Role Description The Director of Client Programs, LCSW is a full-time, on-site role based in Norwalk, CT, responsible for overseeing clinical and rehabilitative services across Keystone House programs. This role supervises client-facing staff, provides clinical leadership, and ensures that services align with best practices in mental health and psychosocial rehabilitation. Daily responsibilities include developing and evaluating client programs, monitoring clinical operations, implementing individualized recovery plans, and ensuring regulatory and accreditation compliance. The Director collaborates with internal teams, community partners, and families to promote client recovery, independence, and community integration. Additional tasks include data-driven program evaluation, staff training, policy development, and active participation in organizational planning and quality improvement initiatives.

Qualifications

• Demonstrated expertise in clinical operations and program development, including planning, implementing, and evaluating client-centered services.
• Strong background in mental health practice, with experience providing or supervising therapeutic and rehabilitative services for individuals with psychiatric disorders.
• Current Licensed Clinical Social Worker (LCSW) credential in Connecticut.
• Master’s degree in Social Work,
• Proven leadership and supervisory skills, including staff coaching, performance management, and interdisciplinary collaboration.
• Knowledge of regulatory standards, documentation requirements, and ethical guidelines related to mental health and residential services.
• Strong communication, organization, and problem-solving abilities, with the capacity to manage multiple programs and priorities.
• Experience working with diverse populations and a commitment to person-centered, trauma-informed, and recovery-oriented care.
• Proficiency with electronic records, data reporting, and basic office technologies to support program administration and quality improvement.